Michael Haley

• Manager through project planning and coordination to meet commitments on time and within resource limitations in multiple locations.
• As authorized, determines requirements, establishes priorities and monitors service delivery.
• Duties and Areas of Responsibility: Directs or completes tasks associated with these areas of responsibilities: Supports management through project planning and coordination to meet commitments on time and within resource limitations; with client and management approval, determines requirements, establishes priorities and monitors progress.
• Evaluates project status and resource utilization; implements changes as needed; reviews status reports prepared by project personnel and modifies schedules or plans as required.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists in negotiation of client contracts; provides support during client service level changes; supports security planning, assessments and surveys; reviews and updates post orders.
• Assists management in recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs project-related work; coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
• Assists in development and administration of budget in relation to assigned account or site(s).
• Assists management in maintaining positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Within scope of client contract, project budget and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
• Assists management in preparing and coordinating staffing schedules for account or site(s); acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify that post orders and client directions have been satisfactorily followed; personally inspects posts as part evaluation of security staff.
• Provides input to company initiatives; promptly assists in resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of similar nature and scope as required for assigned account or site(s).
• Complied with safe operating practices and assessed operational procedures against best practices.
• Monitored, coached and supervised team of 50 employees in 2019.
• Coordinated site investigations, documented issues and escalated to executive teams as needed.
• Resolved issues between employees and customers using company policies.

• Contract security officer at City of Mesa, Arizona Art Center.
• Dual role position requiring patrol of assigned client property and manning security desk, including monitoring CCTV, key control and keeping logs of keys/swipe badges issued, deliveries and found property.
• When assigned to security desk answered telephone and provided information and/or directed caller to appropriate department.
• Responsibilities also included ensuring building(s) are secure at beginning, during and at end of shift; observing and reporting any indications of criminal activity, property damage, theft or trespassing.
• Responding to incidents and submitting incident reports when required.
• Assist emergency responders as needed.
• Considerable time engaging in customer service to staff and visitors.
• Operate two-way radio to maintain contact and accessibility to staff and other officers.
• Monitored and authorized entrance and departure of employees and visitors daily.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints

• Monitor various systems to include Velocity access system and CCTV.
• Monitor company premises to ensure security and deter damage to or loss of company and employee property.
• Operate radio, telephone, or computer equipment at Security Control Center.
• Perform follow-up to 911 alarm email notifications by contacting OPEX number provided to ascertain nature of emergency.
• Answer emergency and nonemergency phone calls and coordinate the response of corporate security officers, law enforcement and other emergency responders to crime and other emergency scenes.
• Use two-way radio system to transmit/receive details to/from corporate security officers and contact other emergency personnel, such as fire fighters and paramedics, to respond to calls as needed.
• Provide assistance to corporate security officers by answering queries and/or providing needed information.
• Complete various logs and reports of daily activities.
• Run Velocity Access Reports as directed.
• Receive and complete Work Orders following established department procedure.
• Assume duties of security officer as required.

• Directed all security operations of officers assigned at client site.
• Ensured adequate staffing was maintained to meet needs of client as well as safety and security of tenants and visitors.
• Ensured compliance with corporate/client policies and procedures to include proper opening and closing of site, incident reporting, appropriate security response to incidents occurring on property and notifications.
• Submitted reports to corporate HR related to administrative and operational functions of security staff.
• Attended regularly scheduled staff meetings with client for information sharing and feedback.
• Liaison with local law enforcement as needed regarding incidents occurring on property.
• Acted quickly during emergency situations within to reduce opportunity for damage and injury

• Managed all security operations of Judicial Branch Security Department’s Downtown Region, including assignments and staffing, encompassing 7 court facilities in downtown Phoenix.
• Provided leadership and direction to staff of 52 security officers, 4 security sergeants and 12 security control center operators.
• Provided direction to staff and ensured implementation of agency goals and objectives.
• Ensured compliance with departmental policies and procedures.
• Managed daily operation of 24/7 Security Control Center.
• Conducted routine evaluation of security measures at downtown court facilities.
• Represented Judicial Branch Security at court capital project meetings and provided input regarding security issues, recommendations and concerns relating to court construction projects.
• Recommended and oversaw installation of latest security systems and/or upgrade of existing systems.
• Liaison with law enforcement agencies relating to incidents impacting court operations and contributed to investigations regarding property loss, theft, judicial threats and criminal activities.
• Coordinated with Maricopa County Sheriff’s Office Court Security as needed regarding bomb threats, evacuations, high profile court cases and other security concerns.
• Consulted with judicial officers on ongoing basis regarding security issues/concerns in courtrooms and judicial offices.
• Managed and oversaw evacuation of downtown Phoenix court facilities during drills and real time events.
• Conducted weekly meetings with supervisory staff to discuss departmental issues, staffing and exchange of information related to continuity of operation.
• Regularly participated in departmental command staff meetings.
• Mentored supervisory staff in leadership, coaching and training.
• Administered discipline in accordance with department’s Progressive Discipline Policy.
• Completed yearly employee performance evaluations.
• Responded to all major incidents and routine calls for service as needed.
• Reviewed and updated policy as mandated.
• Member of department’s selection board and conducted pre- employment interviews of applicants.

• Gathered evidence, processed crime scenes and questioned witnesses and suspects.
• Employed negotiation techniques to diffuse hostile situations.
• Gathered preliminary investigation information as first responder to crimes in community.
• Prepared cases for trial and appeared to testify in court as witness.
• Protected lives and property of residents within city limits.
• Controlled quality, accuracy and completeness of all investigations involving felony crimes.
• Streamlined operational efficiencies, implementing process improvements relating to law enforcement and criminal investigations.
• Documented and organized Criminal Investigation Division's information accurately and efficiently.
• While supervising Criminal Investigation Division received unit award for clearing 46% of the three-hundred and fifty felony cases investigated.

• Served court documents and completed civil process duties for numerous cases over several.
• Assessed and analyzed data to clarify course of criminal prosecution.
• Managed debriefings for criminal subjects to acquire data relevant to investigations.
• Increased productivity by supervising daily activities and performance of 15 to 20 personnel.
• Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
• Drafted hundreds reports detailing incidents and safety violations over 20 years.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Reduced criminal investigation lead time while initiating protocols for criminal violations.
• Eliminated lags by coaching and training up to 20 employees on process and procedure improvements.
• Improved traceability by developing organizational systems for case logs, reports and agendas.
• Maintained employees' job performances in conformance with agency policies and procedures.
• Boosted presence in local community by planning and executing new targeted street crime program.
• Researched and analyzed crime statistics to maintain awareness and knowledge.
• Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Investigated incidents and crimes, collected evidence and recorded witness statements.

• Created and developed Crisis Negotiation Unit for OCSO.
• Developed and implemented policy and training standards for Crisis Negotiation Unit.
• This position was created as an ancillary supervisory duty to my regular responsibilities.
• Supervised activity of members of the Crisis Negotiations Unit during high risk and/or hostage situations.
• Quickly responded on as as needed basis to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Seasonal work authorized by sheriff's office.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
• Performed cash drops while maintaining security and control of drop box.
• Detailed security-related incidents into reports for dissemination to park manager.
• Performed searches and pat-downs to look for unauthorized materials and items such as weapons.
• Inspected areas within building to uncover suspicious behavior.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Moved throughout facility and among customers to remain aware of developing security situations.
• Monitored employee activities, confirming compliance with security regulations.
• Identified violators and escorted departing personnel to guard against theft of property.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Reported irregularities such as fire and safety hazards to maintenance.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Conducted periodic patrols of key areas to spot and control security concerns.