Michael Hall

• Distributor Relations & Cost Reduction: Cultivated strategic ties, reducing freight costs by 50%
• Product Line Diversification: Spearheaded R&D for new low-carb products, expanding offerings
• Sales Enhancement: Developed a comprehensive sample sell kit, optimizing the sales process
• Utilized programs such as Photoshop, Illustrator, InDesign, and Wordpress
• Brand Transformation: Played a key role in rebranding, modernizing the brand image and website overhaul
• E-commerce Optimization: Led the overhaul of the company's website, boosting user experience
• Operational Efficiency: Formulated and executed initiatives for production and fulfillment enhanced efficiency
• Cross-Functional Collaboration: Collaborated for cohesive brand messaging and successful launches
• Market Expansion: Contributed to exploring new growth opportunities and market presence.

• Directed and optimized warehouse operations, procurement, and logistics for enhanced efficiency
• Spearheaded strategic initiatives to improve inventory management, minimize waste by 35%, and align teams for enhanced performance
• Cultivated strategic partnerships with 3PL partners, optimizing pricing structures and contributing to cost savings of 20%
• Proactively monitored key supply chain metrics, provided leadership to the purchasing team, and ensured optimal inventory levels
• Delivered insightful reports to C-level executives, offering valuable performance trends and actionable recommendations
• Oversaw daily receiving and shipping, quoting optimal freight options for cost-effective service
• Led monthly and yearly inventories, ensuring accurate reconciliation across 3PL, warehouse, and retail locations
• Managed customer returns process, implementing efficient warehousing procedures for enhanced overall efficiency.

• Implemented standardized operating procedures (SOPs) across multiple states, ensuring compliance, consistency, and adherence to guidelines
• Managed end-to-end talent management for a team of 85+ merchandisers, 20 brand ambassadors, 35 SDRs, and 75 delivery drivers, including recruitment, scheduling, and performance evaluations
• Launched and oversaw a highly effective brand ambassador program, contributing to increased brand visibility and customer engagement
• Fostered collaborative relationships with store leadership, conducting regular visits to assess work quality, identify improvement opportunities, and implement strategic enhancements
• Played a pivotal role in market expansion efforts, exploring new opportunities for growth and market presence
• Oversee the daily routing of 75 delivery drivers across six states, performing over 500 deliveries per day.

• Responsible for hiring and building a merchandising team of 85 merchandisers across six states
• Directed route sales and merchandising operations, overseeing the strategic placement and visibility of products at retail locations
• Managed a high-performing team, providing guidance, coaching, and feedback to optimize sales performance
• Cultivated and maintained strong relationships with clients, addressing inquiries, and ensuring overall customer satisfaction
• Utilized sales data analysis to identify trends, opportunities, and areas for improvement, contributing to enhanced sales performance and route optimization.

• Utilized SalesForce CRM to meticulously maintain member data, ensuring adherence to HIPAA compliance standards
• Employed motivational interviewing techniques to effectively advocate for the OnTrak program, resulting in enhanced outcomes and cost reduction
• Proactively conducted 125+ daily outbound calls, utilizing active listening skills to educate and empower insurance members
• Consistently achieved monthly KPIs, optimizing member engagement and satisfaction levels
• Surpassed monthly enrollment targets by successfully enrolling 60+ members, exceeding minimum requirements
• Collaborated seamlessly with cross-functional teams to deliver exceptional service and ensure comprehensive support
• Streamlined the member enrollment process, implementing efficient workflows and ensuring precise documentation for streamlined access to vital resources.

• Managed and cultivated territories across Nevada, Southern California, Utah, Southern Idaho, and Southern Wyoming, driving sales, fostering growth, and ensuring client loyalty
• Conducted comprehensive business and product reviews, identifying growth opportunities and providing strategic solutions
• Proactively engaged store owners, presenting service offerings, exploring new products, and ensuring customer satisfaction
• Resolved customer issues promptly and effectively, consistently delivering high levels of satisfaction
• Maximized revenue generation and supported corporate accounts, while maintaining accurate Planograms, optimizing displays, and managing product orders and credits
• Collaborated with Store Managers, executed successful promotions, pursued new account acquisition, achieved exceptional annual revenue, and utilized Salesforce for precise reporting and data analysis.

• Led as Store Director, driving sales, profitability, and enhancing the customer experience
• Provided oversight to a diverse team of ~125 employees across multiple departments, ensuring adherence to performance indicators
• Strategically managed the Grocery Department, optimizing merchandising and categorization to maximize sales
• Implemented streamlined inventory management practices, minimizing out-of-stock situations and reducing shrinkage
• Successfully managed various store departments, ensuring seamless operations and exceptional service.

Front End Manager

• Led and supervised the Front End Department, overseeing a team of 40 employees, including Cashiers, Baggers, and Customer Service personnel, to ensure adherence to policies and procedures while fostering a customer-centric environment
• Managed end-to-end staffing processes, including interviews, hiring, and comprehensive training, reinforcing exceptional customer service and upholding high standards
• Proactively resolved customer complaints professionally, resulting in heightened satisfaction levels, reduced negative feedback, and enhanced brand reputation
• Optimized inventory management for the bulk candy and nuts section, minimizing instances of out-of-stock situations and maximizing sales potential, contributing to overall store sales goals

Customer Service Manager:

• Led and mentored a high-performing team of customer service personnel, fostering a culture of excellence and delivering exceptional customer experiences to drive satisfaction and loyalty
• Developed and implemented impactful policies and procedures to effectively handle and resolve customer complaints, ensuring prompt resolution and exceeding customer expectations
• Proactively monitored key customer service metrics, collected feedback, and collaborated cross-functionally to drive continuous improvement, optimize customer satisfaction, and achieve positive outcomes through seamless collaboration

Cash Operations Manager

• Oversee and supervise meticulous cash handling procedures, including counting, daily processes, and policy adherence, ensuring strict compliance and accuracy while promoting integrity
• Developed and implemented robust company-wide cash handling policies, mitigating risks, minimizing errors, and fostering a culture of precision and operational excellence
• Proactively managed cash flow and transactions, maintaining unwavering accuracy, minimizing discrepancies, and safeguarding financial stability and organizational assets through preventive measures and investigations.

• Implemented member experience strategies to enhance satisfaction and loyalty, fostering an inviting atmosphere and maximizing member value
• Applied effective membership retention techniques, resolving outstanding balances and updating payment information for optimal long-term relationships and financial stability
• Utilized a consultative sales approach to provide tailored club tours, showcasing features and benefits aligned with prospective members' needs and preferences
• Educated prospective members on diverse membership options, empowering informed decisions that align with their fitness goals and aspirations while highlighting value propositions.