Summary
Overview
Work History
Education
Skills
Affiliations
I enjoy Fishing, Archery and Farmsteading
Timeline
Generic

Michael Hall

Saginaw,MI

Summary

Hardworking employee enthusiastic about learning administration field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Fleet Admin/Fleet Driver

Oldcastle BuildingEnvelope
07.2017 - 06.2023
  • Supervised fleet drivers and dispatched company and private carriers.
  • Handled all customer service for the Fleet department within the company and our customers.
  • Used Surpass to manage the distribution of goods.
  • Collected money from customers and helped resolve service complaints.
  • Submitted required daily, weekly and monthly compliance reports.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained acceptable driving record, current driver's license and applicable endorsements.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Fleet Driver

Oldcastle BuildingEnvelope
06.2016 - 07.2017
  • Submitted required daily, weekly and monthly compliance reports.
  • Collected money from customers and helped resolve service complaints.
  • Drove assigned vehicle to deliver and pick up products.
  • Maintained acceptable driving record, current driver's license and applicable endorsements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Fleet Driver

Special Logistics
01.2011 - 06.2016
  • Submitted required daily, weekly and monthly compliance reports.
  • Collected money from customers and helped resolve service complaints.
  • Drove assigned vehicle to deliver and pick up products.
  • Maintained acceptable driving record, current driver's license and applicable endorsements.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Repossession Specialist

Recovery Technology
04.2006 - 06.2010
  • Licensed Auto Repossesor
  • Generated and distributed monthly customer statements.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Investigated customer credit references and approved credit lines.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Researched billing errors and discrepancies to initiate corrective action.

Assistant Security Manager

Breakwater Security
04.2005 - 01.2008
  • Conducted education, training and professional development programs to increase security personnel efficiency.
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations.
  • Investigated, prepared and submitted incident reports using [Software].
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
  • Supplied security coverage by managing staff schedules to meet operational needs of facility.
  • Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.

Education

Associate of Arts - Accounting And Business Management

Coastline Community College
Fountain Valley, CA

CDL

Southwest Truck Driving
Phoenix, AZ

Skills

  • Attention to Detail
  • Delivery Schedule Development
  • Pre-Trip and Post-Trip Inspections
  • Sell Products
  • Sales Quota Achievement
  • Communication and Interpersonal Skills
  • Verbal and Written Communication
  • Client Relationship Management
  • Tractor Trailer Driving
  • Commercial Driving Experience
  • Familiarity with DOT Regulations
  • Sales and Promotions
  • Shipping and Packaging
  • Safety

Affiliations

I belong to the Elks Lodge. Elks invest in their communities through programs that help children grow up healthy and drug-free, meet the needs of today's veterans, and improve the quality of life.

I enjoy Fishing, Archery and Farmsteading

I enjoy working with my family on our homestead. Teaching my children about animals, crops and self reliance. I enjoy fishing and archery with my son and daughter.

Timeline

Fleet Admin/Fleet Driver

Oldcastle BuildingEnvelope
07.2017 - 06.2023

Fleet Driver

Oldcastle BuildingEnvelope
06.2016 - 07.2017

Fleet Driver

Special Logistics
01.2011 - 06.2016

Repossession Specialist

Recovery Technology
04.2006 - 06.2010

Assistant Security Manager

Breakwater Security
04.2005 - 01.2008

Associate of Arts - Accounting And Business Management

Coastline Community College

CDL

Southwest Truck Driving

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Michael Hall