Michael Hall
Boston,MA
Summary
Quality Assurance professional experienced in developing organization's quality strategy, procedures and processes. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards. Manage audits and technical support review in accordance with NFPA 72, FM 3210 & UL 521 guidelines for heat detectors.
Overview
36
36
years of professional experience
Work History
Quality Assurance Manager
The Protectowire Company Inc.
01.2016 - Current
- Responsible for complete ISO 9001:2015 Compliance & Maintenance including Management Review, Document Control, Order Processing, Purchasing Processing, Inspection & Test Procedures, Measuring & Test Equipment Calibration, Internal Audits, Vendor Audits, Corrective Action / Preventive Action & Non-Conformance Reports.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Improved customer satisfaction ratings through distributor & seminar surveys, monitoring for trends and area of improvement.
- Provide written work instructions & test procedures for new or updated products.
- Company liaison for UL/FM quarterly surveillance audits.
Systems Engineer
The Protectowire Company Inc.
10.1997 - Current
- Design custom fire control panels ensuring electrical & customer requirements are satisfied.
- Lead technical support for distributors / end users on complete line of products.
- Provide training to Technicians, Engineers & Sales Associates during company's quarterly distributor training seminars.
- Work with outside listing agencies in products approved.
Junior Engineer
Caton Connector Corporation
06.1988 - 10.1997
- Design High Voltage Cables & Connectors
- Perform Electrical & Environmental testing on complete product line.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Wentworth Institute of Technology
Boston, MA1988
Skills
- Quality Assurance Management
- Operation Monitoring
- Quality Standards Determination
- Adaptability
- Audit Coordination
- Specification Review
- Engineering Support
- PCLC Programming
- Proficient in AutoCAD
reference
- Reference available upon request
Timeline
Quality Assurance Manager
The Protectowire Company Inc.
01.2016 - Current
Systems Engineer
The Protectowire Company Inc.
10.1997 - Current
Junior Engineer
Caton Connector Corporation
06.1988 - 10.1997
Bachelor of Science - Electrical, Electronics Engineering Technologies
Wentworth Institute of Technology
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