Michael Hall
Customer Service, Team Building
Odenville,AL
Summary
Professional oriented individual with tremendous experience in communication, customer service, and team building skills. Works well with others and independently if needed.
Overview
19
19
years of professional experience
Work History
Supervisor
United States Postal Service, USPS
04.2015 - 03.2024
- Oversaw daily operations of 15 to 75 employees, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to organization's core values, leading by example and fostering organizations culture of excellence.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assistant Softball Coach
Alabama State University
03.2007 - 02.2014
- Enhanced 18 players performance by developing individualized training programs tailored to each athlete's strengths and weaknesses.
- Coached players on successful batting, pitching and catching techniques.
- Cultivated supportive environment for student-athletes to grow and develop skills, ultimately resulting in increased player retention rates.
- Effectively communicated with parents, addressing concerns and providing updates on child's progress as a collegiate athlete.
- Increased overall team batting average by implementing innovative hitting drills tailored to individual player needs.
- Built relationships with local high school coaches for recruiting purposes, attracting talented athletes to join our college program.
- Facilitated constructive feedback sessions after games, allowing players to learn from mistakes and improve future performances.
Assembly Line Worker
Rheem Manufacturing Company
01.2005 - 08.2011
- Met daily production quotas by working effectively within fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on assembly line.
- Stocked and replenished over 1,000 machinery parts used on assembly line to maintain consistent supply and inventory.
- Contributed to positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
Education
Bachelor of Arts - Business Administration And Management
Alabama State University
Montgomery, AL08.2000
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Operations Management
- Processes and procedures
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Inventory Oversight
- Expectation setting
- Analytical Thinking
Accomplishments
- Resolved product issue through consumer testing and mystery shopper data
- Supervised team of 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Supervisor
United States Postal Service, USPS
04.2015 - 03.2024
Assistant Softball Coach
Alabama State University
03.2007 - 02.2014
Assembly Line Worker
Rheem Manufacturing Company
01.2005 - 08.2011
Bachelor of Arts - Business Administration And Management
Alabama State University