Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Hall

West Dundee,IL

Summary

Experienced client relationship manager with a proven ability to cultivate and maintain strong partnerships. Skilled in understanding client needs, providing personalized solutions, and ensuring customer satisfaction. Proficient in building rapport and trust to foster long-term relationships. .

Overview

5
5
years of professional experience

Work History

Client Relationship Manager

Hirsch Law Group
Chicagoland, IL
05.2022 - Current
  • Analyzed sales trends and developed promotional plans to increase sales volume.
  • Generated monthly performance reports on key metrics such as sales volume, revenue growth.
  • Provided timely responses to customer inquiries, requests, and complaints.
  • Monitored customer feedback to identify areas for improvement in service quality.
  • Served as an escalation point for unresolved customer issues or disputes.

Admissions

Illinois Media School
Lombard, IL
06.2021 - 05.2022
  • Developed and implemented strategies to increase admissions applications.
  • Monitored changes in state regulations affecting admissions policies.
  • Provided guidance counseling services related to college admissions process.
  • Coordinated activities related to admissions, registration, orientation, graduation ceremonies.

Admissions Advisor

American Intercontinental University Online
Schaumburg, IL
11.2019 - 05.2021
  • Collaborated with faculty members on recruiting strategies to ensure successful recruitment efforts.
  • Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
  • Provided customer service to families inquiring about the admissions process and program offerings.
  • Researched competitive colleges and universities in order to stay abreast of industry trends.

Education

Bachelor of Arts - Communications

Concordia University Chicago
River Forest, IL
05-2015

Skills

  • Contract Negotiation
  • Sales
  • Customer Engagement
  • Client Retention Strategies
  • Proficient in Microsoft Office
  • Proficient with multiple CRM tools
  • Account Management
  • Training and mentoring

Affiliations

  • Rec League Volleyball and bags/cornhole (bags, for the record)
  • Babysitting my 6 nieces and nephews
  • Making a positive impact on my environment

Timeline

Client Relationship Manager

Hirsch Law Group
05.2022 - Current

Admissions

Illinois Media School
06.2021 - 05.2022

Admissions Advisor

American Intercontinental University Online
11.2019 - 05.2021

Bachelor of Arts - Communications

Concordia University Chicago

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Michael Hall