Michael Hall
Nashville,TN
Summary
Experienced with strategic planning, team leadership and operational excellence. Utilizes forward thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results. Excellent intrapersonal and communication skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
AIR GENERAL INC
03.2015 - Current
- Oversee all aspects of daily operations, including staff management, customer service, and financial performance.
- Responsible for handling all Domestic and international cargo for 5 major airlines per FAA, TSA and DOT guidelines.
- Communicate the airline metrics and KPIs to all 5 airline GMS.
- Responsible for maintaining detailed paperwork and filing systems for the airlines.
- Handle the onboarding of staff at 3 Nashville facilities.
- Created employee schedules that provide adequate staffing levels during peak hours while controlling labor costs.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge.
- Maintain compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Implemented new technologies or systems that improved operational efficiency.
Warehouse Supervisor / Outbound Dispatch
Pilot Freight Services
05.2008 - 02.2015
- Developed and implemented standard operating procedures for dispatch operations, resulting in improved efficiency and reduced response times.
- Coordinated with drivers, to schedule and assign work orders based on priority and availability.
- Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services.
- Provided guidance and support to drivers during emergency situations.
- Optimized routing strategies to minimize fuel consumption and reduce transportation costs.
Store Manager
Sherwin-Williams
04.1995 - 05.2008
- Responsible for store operations, including sales, customer service, inventory management, and staff supervision.
- Consistently exceeded sales targets by each quarter, resulting in recognition as the top-performing store in the Nashville market.
- Conducted product demonstrations and presentations to potential clients, leading to additional growth and sales opportunities.
- Demonstrated expertise in company products and services to effectively address customer questions and concerns.
- Monitored inventory levels of commonly sold items to ensure adequate stock availability.
Skills
- Troubleshooting
- Freight Experience
- Alcohol Awareness, and Safety
- Health & Safety Regulations
- Management Experience
- P/L Reporting
- Warehouse Operations & Logistics
- Performance Evaluations
- Recruiting, Training & Hiring
- Inventory Control & Mgmt
- Conflict Resolution
- Technical Support
- Computer skills include Windows XP, Microsoft Word, Excel
- Scheduling
- Organizational Skills
- Staff Development
Certification
UNIVERSITY OF ARKANSAS - Little Rock, AR
Business Management
Northeast HS - North Little Rock, AR
Timeline
General Manager
AIR GENERAL INC
03.2015 - Current
Warehouse Supervisor / Outbound Dispatch
Pilot Freight Services
05.2008 - 02.2015
Store Manager
Sherwin-Williams
04.1995 - 05.2008
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