Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hamburg

Wyckoff,NJ

Summary

Results-driven Client Success Manager successful at enhancing customer loyalty with forward thinking and attentive strategies. Efficient in providing customers with exceptional experiences which drive retention. Looking forward to offer many years of related experience and to pursue a growth-oriented position.

Overview

8
8
years of professional experience

Work History

Enterprise Client Success Manager (team Lead)

Press Ganey
02.2019 - Current
  • Oversee 30+ customer accounts totaling 1.8 million in ARR.
  • Met client expansion targets, resulting in a yearly increase of 35k.
  • Achieved significantly lower churn rate than team average of 6.31%
  • Conduct regular check-ins with clients to assess their progress.
  • Manage a group of four Mid-Market CSMs (team lead)
  • Assist in implementation and onboarding of new customers, ensuring a smooth transition into the platform.
  • Build rapport and maintain strong relationships with clients to ensure customer satisfaction.
  • Create quarterly business reviews tailored to individual needs and goals.
  • Lead on site client business reviews across my regional territory.

Client Success Manager

Simplifeye
New York, 10001
06.2018 - 01.2019
  • On-boarded 300 new accounts
  • Achieved an 84% monthly retention average
  • Converted 73 monthly customer accounts into annual contracts.
  • Facilitated onboarding, trainings, and educated clients on how to best maximize our products.
  • Worked closely with marketing team on campaigns targeting current clients for retention purposes.
  • Served as an advocate for customers by providing feedback on product features or enhancements.
  • Served as main point of contact for technical inquiries, support needs, and strategic questions.

Account Executive

GroundTruth
New York, NY
12.2017 - 05.2018
  • Contributed to the launch of a new division at GroundTruth
  • Helped build out and establish the banking/financial vertical
  • Closed 47 new clients within first six months.
  • Prospected new clients through cold outreach and tradeshow events.
  • Performed virtual product demos.
  • Devised strategies on how to best utilize GroundTruth's Geo-Targeting technology.
  • Cultivated relationships with key decision makers through regular client communication.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Evaluated campaign metrics and offer recommendations to align with client financial goals.

Account Executive

Intersection
New York, NY
01.2017 - 11.2017
  • Surpassed assigned quotas for initial three billable quarters.
  • Advised customers on best practices regarding product usage or maintenance procedures.
  • Took over agency client relationship and increased their spend by 200% over a 7 month span.
  • Educated customers on our portfolio and list of products across all of our markets.
  • Produced sales documents, finalized deals and filed records.
  • Participated in training sessions on topics related to sales techniques or industry regulations.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
12-2011

Skills

  • Sales Support
  • Customer Retention
  • Report creation
  • Growth Strategies
  • Client onboarding
  • Client Relationship Management
  • Client Engagement
  • Account oversight
  • Risk Mitigation
  • Upselling strategies

Timeline

Enterprise Client Success Manager (team Lead)

Press Ganey
02.2019 - Current

Client Success Manager

Simplifeye
06.2018 - 01.2019

Account Executive

GroundTruth
12.2017 - 05.2018

Account Executive

Intersection
01.2017 - 11.2017

Bachelor of Science - Communications

Arizona State University

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Michael Hamburg