Michael Hammond

I had to take medical leave of absence from Harbor Freight Tools due to back problems which resulted in spinal fusion surgery. I cannot return to my retail career due to restrictions on amount of weight I can lift.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.

• Rigged for heavy lifts according to blueprint requirements.
• Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
• Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
• Worked at heights and in confined spaces without difficulty.
• Secured safety equipment and always used gear according to requirements.
• Assisted in development of lift plans, considering factors such as load weights, rigging capacities, and crane positioning.
• Assisted crane operators in making critical decisions regarding lift strategies while maintaining open lines of communication throughout the process.
• Communicated with equipment operators to accomplish smooth and efficient transports.
• Enhanced team productivity through clear communication with colleagues regarding job assignments and expectations.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Decreased potential hazards by promptly addressing any identified risks or issues related to rigging activities.
• Contributed to a positive work environment by fostering teamwork and consistently demonstrating a strong work ethic.
• Supported efficient workflow by quickly adapting to changing priorities and adjusting assigned tasks accordingly.
• Operated cranes, hoists and winches to lift, position and place heavy objects.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.