Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Michael Hancock

Avon,IN

Summary

Experienced and energetic professional with a strong understanding of card game mechanics, betting rules, and casino operations. Thrives in fast-paced, noisy environments and is comfortable sitting for extended periods of time. Highly skilled in cash and chip transactions, shuffling, and minimizing table gaming discrepancies. Committed to creating a fun and exciting atmosphere that fosters ongoing customer loyalty.

Overview

28
28
years of professional experience

Work History

Flight Attendant

Republic Airways
01.2023 - Current
  • Maintain a safe cabin environment by conducting pre flight safety checks and adhering to FAA regulations.
  • Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Demonstrate proper use of safety equipment and seat belts to inform and educate passengers prior to takeoff.
  • Greet passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry passengers.

Technical Support Specialist

Americh Corporation
03.2015 - 01.2023
  • Managed and resolved 25-30 technical support inquiries per day.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Documented support interactions for future reference.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Kickball & Softball Umpire

Sportslink
05.2019 - 09.2021
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
  • Assisted in setting up fields prior to games, ensuring proper dimensions were maintained according to league specifications.
  • Maintained a high level of professionalism, ensuring impartiality in all officiating decisions.

Contract Cleaner for VA Hospital

Interstate Contract Cleaning Services
04.2020 - 09.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Ensured consistency in service delivery by following established checklists and protocols for all assigned tasks.

Office Manager

Pixeled Pictures
04.2013 - 01.2015
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Parts Specialist/Driver

Price Buick GMC
03.2009 - 03.2013
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Conducted routine vehicle maintenance checks for optimal performance and safety on the road.
  • Loaded and unloaded trucks, ensuring proper handling of delicate auto parts to prevent damage.

Assistant Manager

Things Remembered
09.2003 - 02.2009
  • Managed approximately 25-30 incoming calls, emails per day from customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Storekeeper

United States Navy
09.1996 - 07.2003
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Received product shipments and organized in stockroom storage area.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Maintained a safe working environment with strict adherence to safety protocols and guidelines.
  • Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.

Education

High School Diploma -

Sanderson High School
Raleigh, NC
05.1996

Skills

  • Versatile Team Player
  • Willingness To Learn
  • Strong Work Ethic
  • Proficient Issue Resolution
  • Versatile Problem Solver
  • Goal-Oriented
  • Safety-Focused
  • Effective Communication
  • Consistently Reliable

Hobbies and Interests

  • Sports and Travel Enthusiast
  • Community Volunteer
  • Culinary Passion
  • Family - Oriented
  • Outdoor Activities
  • Collector of sports memorabilia
  • Live Music Appreciation



Timeline

Flight Attendant

Republic Airways
01.2023 - Current

Contract Cleaner for VA Hospital

Interstate Contract Cleaning Services
04.2020 - 09.2020

Kickball & Softball Umpire

Sportslink
05.2019 - 09.2021

Technical Support Specialist

Americh Corporation
03.2015 - 01.2023

Office Manager

Pixeled Pictures
04.2013 - 01.2015

Parts Specialist/Driver

Price Buick GMC
03.2009 - 03.2013

Assistant Manager

Things Remembered
09.2003 - 02.2009

Storekeeper

United States Navy
09.1996 - 07.2003

High School Diploma -

Sanderson High School

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Michael Hancock