Michael Hancock
Avon,IN
Summary
Professional car care specialist with reputation for high standards and reliability. Proficient in comprehensive vehicle cleaning, including interiors and exteriors, ensuring customer satisfaction. Team-oriented with focus on collaboration and adaptability to meet changing demands.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Republic Airways
01.2023 - Current
- Maintain a safe cabin environment by conducting pre flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrate proper use of safety equipment and seat belts to inform and educate passengers prior to takeoff.
- Greet passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Maintain professional demeanor by staying calm when addressing unhappy or angry passengers.
Technical Support Specialist
Americh Corporation
03.2015 - 01.2023
- Managed and resolved 25-30 technical support inquiries per day.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Documented support interactions for future reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kickball & Softball Umpire
Sportslink
05.2019 - 09.2021
- Inspected sporting equipment for compliance with safety and event regulations.
- Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
- Assisted in setting up fields prior to games, ensuring proper dimensions were maintained according to league specifications.
- Maintained a high level of professionalism, ensuring impartiality in all officiating decisions.
Contract Cleaner for VA Hospital
Interstate Contract Cleaning Services
04.2020 - 09.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ensured consistency in service delivery by following established checklists and protocols for all assigned tasks.
Office Manager
Pixeled Pictures
04.2013 - 01.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Parts Specialist/Driver
Price Buick GMC
03.2009 - 03.2013
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Conducted routine vehicle maintenance checks for optimal performance and safety on the road.
- Loaded and unloaded trucks, ensuring proper handling of delicate auto parts to prevent damage.
Assistant Manager
Things Remembered
09.2003 - 02.2009
- Managed approximately 25-30 incoming calls, emails per day from customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Storekeeper
United States Navy
09.1996 - 07.2003
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.
Education
High School Diploma -
Sanderson High School
05.1996
Skills
- Versatile Team Player
- Willingness To Learn
- Strong Work Ethic
- Proficient Issue Resolution
- Versatile Problem Solver
- Goal-Oriented
- Safety-Focused
- Effective Communication
- Consistently Reliable
Hobbies and Interests
- Sports and Travel Enthusiast
- Community Volunteer
- Culinary Passion
- Family - Oriented
- Outdoor Activities
- Collector of sports memorabilia
- Live Music Appreciation
Timeline
Flight Attendant
Republic Airways
01.2023 - Current
Contract Cleaner for VA Hospital
Interstate Contract Cleaning Services
04.2020 - 09.2020
Kickball & Softball Umpire
Sportslink
05.2019 - 09.2021
Technical Support Specialist
Americh Corporation
03.2015 - 01.2023
Office Manager
Pixeled Pictures
04.2013 - 01.2015
Parts Specialist/Driver
Price Buick GMC
03.2009 - 03.2013
Assistant Manager
Things Remembered
09.2003 - 02.2009
Storekeeper
United States Navy
09.1996 - 07.2003
High School Diploma -
Sanderson High School