Michael Hancock

Dynamic and results-driven professional with extensive experience at Verizon as a Cable Splicer and Customer Care Representative. Proven ability to enhance network performance through fiber optics expertise and foster customer satisfaction with a continuous learning attitude. Recognized for optimizing team productivity and maintaining adherence to safety protocols.

Professional cable splicing technician skilled in troubleshooting, installation, and repair of telecommunications systems. Adept at working collaboratively with teams to ensure seamless operations and high-quality outcomes. Reliable and adaptable, with strong focus on safety, efficiency, and precision in all tasks. Highly knowledgeable in fiber optic and copper cable technologies, with proven ability to meet and exceed project requirements.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.