Michael Hankins
Spanish Fort,AL
Summary
Dedicated to driving operational efficiency and reducing costs. Strong leader and problem-solver. Focused on streamlining operations, leveraging independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Southeast Director of Customer Success
SelectFI
05.2024 - 10.2024
- Sales, Onboarding, Implementation, and Training of SelectFI Lender Selector services.
- Developed Southeast Region from 4 accounts to 25+ accounts in 90 days.
Business Development Director
Esfahani Auto Group
10.2023 - 04.2024
- Increased efficiency and compliance by revising tech stack for all locations.
- Responsible for Digital Marketing, Internet Sales, and Business Development for all locations.
- Toyota Dealership achieved record sales months during my tenure (Jan-Apr 2024).
Senior Sales Enablement Trainer
CDK Global
07.2023 - 10.2023
- Corporate Sales Enablement Trainer for CDK National Sales Team (Roadster/eLead).
- Trained Dealers on best practices for (Roadster/eLead) customization and improvement.
Founder/ eCommerce Consultant
eAutoSuite / CarDeal Digital
04.2007 - 07.2023
- Process review and implementation specializing in Internet Lead Response, Chat, and Virtual Retailing.
- Off-Site Internet/BDC Dealership support – Generated over $15 million in client Internet Gross for FY 2021.
Director of Sales
Dealer Geek
01.2023 - 03.2023
- Created company website, branding, social media presence, CRM, and all related pricing, pipeline(s) and marketing funnels.
Digital Retail Manager
Schumacher Auto Group
04.2022 - 12.2022
- Digital Retail Manager for 12 locations (GMC, VW, Volvo, Polestar, Subaru, CDJR, Lincoln, Buick, Chevrolet).
- Responsible for lead handling, BDC hiring/training, Internet Sales Consultant initiative (store level) hiring/training/performance.
- Reduced response time to less than 2-minutes while increasing closing rate by 3% within the first 90 days.
Client Success Manager
Gubagoo / Reynolds
07.2021 - 03.2022
- Consulting, Chat, Virtual Retail Training, and product placement for over 100 dealership accounts.
- Designated by leadership as the "gold standard" for Account Management.
Education
Associate of Arts - Business Administration
Indian River State College
Ft Pierce, FLSkills
- Campaign Management
- Data-driven decision-making
- CRM Process Improvement
- Digital Marketing Efficiency and Cost-Reduction
Certification
- Toyota PRO Sales Manager (2006)
Timeline
Southeast Director of Customer Success
SelectFI
05.2024 - 10.2024
Business Development Director
Esfahani Auto Group
10.2023 - 04.2024
Senior Sales Enablement Trainer
CDK Global
07.2023 - 10.2023
Director of Sales
Dealer Geek
01.2023 - 03.2023
Digital Retail Manager
Schumacher Auto Group
04.2022 - 12.2022
Client Success Manager
Gubagoo / Reynolds
07.2021 - 03.2022
Founder/ eCommerce Consultant
eAutoSuite / CarDeal Digital
04.2007 - 07.2023
Associate of Arts - Business Administration
Indian River State College
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