Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Hanlon

Grand Prairie,TX

Summary

Dynamic professional with extensive experience in driving and customer service, notably at TForce Freight. Proven ability to enhance client satisfaction through effective communication and timely deliveries. Skilled in GPS navigation and team collaboration, consistently achieving safe driving records and fostering strong relationships with clients. Committed to excellence and operational efficiency.

Overview

33
33
years of professional experience

Work History

Team Mate 2

Bargin Hunt
06.2023 - 02.2025
  • Supervised loading and unloading operations at ports efficiently, reducing cargo handling time significantly.
  • Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.

Partner in Ownership

Red Scorpion Offroad
08.2022 - 02.2025
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Driver

TForce Frieght
07.2015 - 09.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Driver

South Easter Freight Lines
05.2003 - 07.2015
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Reduced delivery times with careful planning and route optimization.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.

Driver

Keebler Complany
06.2000 - 05.2003
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Driver

Coca Cola
07.1994 - 06.2000
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.

Crew Leader

Hillsbourgh County
08.1993 - 07.1994



  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Porter/Sales Assistant

Ferman Chevy
06.1992 - 08.1993
  • Communicated with coworkers and managers about completed duties.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Processed transactions accurately while maintaining a high level of customer service.

Sales Associate

Bob Willson Dodge
09.1991 - 06.1992
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

GED -

Brandon High School
Brandon, FL
05-1988

Skills

  • Vessel navigation
  • Marine safety
  • Guest relations
  • Crew management
  • Boat maintenance
  • GPS proficiency
  • Radio communication
  • Engine repair
  • Fork Lift
  • Driving

Timeline

Team Mate 2

Bargin Hunt
06.2023 - 02.2025

Partner in Ownership

Red Scorpion Offroad
08.2022 - 02.2025

Driver

TForce Frieght
07.2015 - 09.2023

Driver

South Easter Freight Lines
05.2003 - 07.2015

Driver

Keebler Complany
06.2000 - 05.2003

Driver

Coca Cola
07.1994 - 06.2000

Crew Leader

Hillsbourgh County
08.1993 - 07.1994

Porter/Sales Assistant

Ferman Chevy
06.1992 - 08.1993

Sales Associate

Bob Willson Dodge
09.1991 - 06.1992

GED -

Brandon High School

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