Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Hanna

Bend,OR

Summary

Experienced and versatile professional with a solid background in logistics, customer service, and warehouse operations. Skilled in driving (FedEx and forklift), supervising teams, and handling cashier and clerical duties. Known for strong work ethic, adaptability, and a great sense of humor, fostering positive relationships with both colleagues and customers. Thrives in both independent and team environments, ensuring efficiency and accuracy in all tasks. Ready to bring my diverse skill set and positive attitude to a dynamic workplace.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Site Supervisor

FedEx
11.2024 - Current
  • Trained new team members on site policies and procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Resolved issues among team members to keep employees on task.

Delivery Driver

FedEx
04.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

Laborer

East Moon Pre-Cast
05.2018 - 11.2022
  • Mixed, spread and patched concrete to specifications for Septic tanks projects.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Measured precise amounts of concrete and verified levelness to improve quality of finished product.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Monitored inventory of key tools and materials used at each project site to provide consistent availability.
  • Using a variety of chemicals and tools
  • Welding rebar together with wire fed MIG welder
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Operated forklifts and boom lifts to complete various tasks.


Courtesy Clerk, Cashier

Shop Smart
La Pine, Oregon
11.2017 - 07.2018
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

Courtesy Clerk

Rays Food Place
Waldport, Oregon
07.2014 - 11.2014
  • Responded to customer requests for products, services and company information.
  • Offering advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High School Diploma -

Waldport High School
Waldport, OR
06.2014

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Heavy lifting
  • Vehicle cleaning and maintenance
  • Forklift operation
  • Route planning
  • Dispatch communication
  • Client relationship management
  • DOT compliance
  • Weather adaptability
  • Cash transaction handling

Certification

  • DOT Certified (Expires 4/25/2027)

Timeline

Site Supervisor

FedEx
11.2024 - Current

Delivery Driver

FedEx
04.2023 - Current

Laborer

East Moon Pre-Cast
05.2018 - 11.2022

Courtesy Clerk, Cashier

Shop Smart
11.2017 - 07.2018

Courtesy Clerk

Rays Food Place
07.2014 - 11.2014

High School Diploma -

Waldport High School

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