Michael Harcarik
Eighty Four,PA
Summary
Proven Operations and Warehouse Manager with a track record of enhancing warehouse efficiency and customer satisfaction at Offense Defense Sports. Expert in inventory management and problem-solving, demonstrating reliability and a trustworthy work ethic. Excelled in roles requiring critical thinking and exceptional customer service, significantly improving operational processes.
Overview
7
7
years of professional experience
Work History
Operations and Warehouse Manager
Offense Defense Sports
04.2023 - 11.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Assisted with operations and travel with all football camps and events to ensure product availability and smooth function of all camps
Health Care Supplies Fulfillment Expert
CHC Solutions
03.2021 - 03.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth..
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing
- Reviewed invoices to assist with proper billing and insurance verification
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Provided oustanding customer service to physicians, patients and co workers
Retail Sales Associate
Ralph Lauren Factory Stores
08.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Grocery Department/Replenishment Associate
Giant Eagle Market District
09.2017 - 08.2019
- Facilitated smooth workflow during high-traffic periods with timely replenishment of popular products that frequently sold out quickly on the sales floor.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for displays
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
- Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities.
- Streamlined product movement from storage areas to sales floor by utilizing proper equipment and adhering to established procedures, minimizing disruptions to customer traffic flow.
Education
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL
Bridgeville, PA05-2018
Skills
- Warehouse operations
- Inventory and stocking
- Problem-solving
- Excellent customer service
- Order fulfillment
- Critical thinking
- Microsoft Office
- Floor Sales
- Responsiveness
- Reliability
- Trustworthy work ethic
Timeline
Operations and Warehouse Manager
Offense Defense Sports
04.2023 - 11.2024
Health Care Supplies Fulfillment Expert
CHC Solutions
03.2021 - 03.2023
Retail Sales Associate
Ralph Lauren Factory Stores
08.2019 - 03.2021
Customer Service Grocery Department/Replenishment Associate
Giant Eagle Market District
09.2017 - 08.2019
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL
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