Michael Harcarik
Eighty Four,PA
Summary
Proven Operations and Warehouse Manager with a track record of enhancing warehouse efficiency and customer satisfaction at Offense Defense Sports. Expert in inventory management and problem-solving, demonstrating reliability and a trustworthy work ethic. Excelled in roles requiring critical thinking and exceptional customer service, significantly improving operational processes.
Overview
7
7
years of professional experience
Work History
Operations and Warehouse Manager
Offense Defense Sports
Myrtle Beach, SC
04.2023 - 11.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Assisted with operations and travel with all football camps and events to ensure product availability and smooth function of all camps
Health Care Supplies Fulfillment Expert
CHC Solutions
Pittsburgh, PA
03.2021 - 03.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth..
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing
- Reviewed invoices to assist with proper billing and insurance verification
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Provided oustanding customer service to physicians, patients and co workers
Retail Sales Associate
Ralph Lauren Factory Stores
Pittsburgh, PA
08.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Grocery Department/Replenishment Associate
Giant Eagle Market District
Pittsburgh, PA
09.2017 - 08.2019
- Facilitated smooth workflow during high-traffic periods with timely replenishment of popular products that frequently sold out quickly on the sales floor.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for displays
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
- Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities.
- Streamlined product movement from storage areas to sales floor by utilizing proper equipment and adhering to established procedures, minimizing disruptions to customer traffic flow.
Education
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL
Bridgeville, PA05-2018
Skills
- Warehouse operations
- Inventory and stocking
- Problem-solving
- Excellent customer service
- Order fulfillment
- Critical thinking
- Microsoft Office
- Floor Sales
- Responsiveness
- Reliability
- Trustworthy work ethic
Timeline
Operations and Warehouse Manager
Offense Defense Sports
04.2023 - 11.2024
Health Care Supplies Fulfillment Expert
CHC Solutions
03.2021 - 03.2023
Retail Sales Associate
Ralph Lauren Factory Stores
08.2019 - 03.2021
Customer Service Grocery Department/Replenishment Associate
Giant Eagle Market District
09.2017 - 08.2019
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL