Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hardin

Memphis,TN

Summary

Proven leader in hospitality, adept at multitasking and maintaining high service standards, even during peak hours. At The Cheesecake Factory, I spearheaded a team, fostering a service-oriented mindset and enhancing customer loyalty through exceptional service. My expertise in liquor, beer, and wine, combined with a talent for clear communication, significantly contributed to our success. And my 20+ years experience in this industry gives me a wealth of knowledge to handle any situation in the most efficient manner possible

Overview

6
6
years of professional experience

Work History

Bartender

The Cheesecake Factory
02.2022 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Store Manager

Jet’s Pizza
05.2020 - 01.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Bartender

Abuelo's
03.2018 - 09.2021
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Computer Science

The University of Alabama
Tuscaloosa, AL

Business Management

Southwest Tennessee Community College
Memphis, TN

Skills

Strong multitasking

Customer Service

Liquor, beer, and wine knowledge

Highly reliable

Clear and effective communication

Outgoing Personality

Customer service expertise

Service-oriented mindset

Sales expertise

Timeline

Bartender

The Cheesecake Factory
02.2022 - 07.2024

Store Manager

Jet’s Pizza
05.2020 - 01.2022

Bartender

Abuelo's
03.2018 - 09.2021

Computer Science

The University of Alabama

Business Management

Southwest Tennessee Community College

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Michael Hardin