Michael Hardy
Tyler,TX
Summary
Proven leader in sales and customer relationship management, with a track record of driving growth and exceeding targets at Mosaic North America. Skilled in territory management and sales presentations, I excel in building strategic partnerships and leading teams to achieve over 20% market share increase. Expert in sales training and team collaboration, fostering high-performance cultures. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in [Type] products and current market trends. Over [Number] years of sales and business development success.
Overview
26
26
years of professional experience
Work History
Territory Manager
Mosaic North America
11.2016 - Current
- As a Territory Manager, it's my responsibility to build and maintain relationships with market and store managers, as well as associates within an assigned geographical area. This involves implementing sales strategies, identifying new business opportunities to help drive sales, and improving market share while acquiring new customers in my territory..
Divisional Business Development Manager
Acosta Sales & Marketing Acosta Sales & Marketing
Tyler, TX
02.2015 - 11.2016
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships.
- Generated new business
Field Sales Representative
TracFone Wireless TracFone Wireless
Tyler, TX
06.2013 - 01.2015
- Increased sales revenue by developing and maintaining strong relationships with Store Management in the assigned territory.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
Electronics Department Manager
Walmart
08.1998 - 07.2013
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
- Established a positive work environment that promoted collaboration and engagement among electronics department employees.
- Led regular team meetings to share updates, address concerns, celebrate successes, and foster open communication among staff members.
- Streamlined inventory management by implementing an organized system to track and maintain electronics stock levels.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Provided ongoing coaching and development opportunities for electronics staff members to support career growth and skill improvement.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Implemented a training program for new hires, resulting in quicker onboarding and higher employee retention rates.
- Built a high-performing team through effective recruitment, training, and performance evaluations of electronics staff members.
- Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Robert E Lee High School
Tyler, TX05.1973
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Goals and performance
- Sales expertise
- Goal Setting
- Sales Training
- Relationship Building
- Sales Development
- Sales Presentations
- Product Demonstrations
- Territory Management
- Sales Leadership
Timeline
Territory Manager
Mosaic North America
11.2016 - Current
Divisional Business Development Manager
Acosta Sales & Marketing Acosta Sales & Marketing
02.2015 - 11.2016
Field Sales Representative
TracFone Wireless TracFone Wireless
06.2013 - 01.2015
Electronics Department Manager
Walmart
08.1998 - 07.2013
Robert E Lee High School