MICHAEL HARDY

Provide customer support through meeting with potential customers and primary point of contact

• Attend daily meetings regarding product knowledge and promotional offers
• Update customer information to ensure accurate filing entry to ensure that the customers confidential information remains safe
• Update any account information to maintain accurate records
• Offer new promotions to customers that accommodate their budget
• Responds to customer requests for products, services, and company information
• Track customer service cases and update service software through self-taught training modules
• Investigate and resolve customer inquiries and complaints in a timely manner
• Delivered prompt service to prioritize customer needs
• Educate customers on billing, payment processing, and support policies and procedures
• Handle high volume inbound calls remotely.
• Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervise guests at front counter, answering questions regarding products.
• Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Complete point of sale opening and closing procedures.
• Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved accounting, service and delivery concerns.

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions
• Trained employees to maximize team productivity
• Managed internal operational standards and productivity targets
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
• Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers
• Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown
• Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
• Interacted well with customers to build connections and nurture relationships
• Trained new employees on proper protocols and customer service standards
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Properly answer guests’ questions concerning the housing authority regulations
• Actively record and file confidential documents
• Assisted Supervisor with weekly projects
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Answered high volume incoming calls.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
• Recorded customer interactions, inquiries and comments in customer service database for traceability.