Michael Hargrave
Winston Salem,NC
Summary
Excellent claims adjuster who is willing to put in the hard work and continue learning. My experience in adjusting as well in other industries allows me to look at the whole picture and formulate a plan.
Overview
23
23
years of professional experience
Work History
Direct Draw Packer/Quality Lab Technician
Nippon Electric Glass
01.2021 - 01.2024
- Protected materials for transport by correctly packaging products in boxes and crates.
- Utilized adhesive labels and other materials to package items.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Worked in quality lab to ensure that product met quality standards.
Continuous Improvement Specialist
Masterbrand Cabinets
05.2017 - 01.2021
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Assessed existing workflows to identify bottlenecks and inefficiencies, recommending changes that increased overall throughput.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Developed comprehensive project plans for continuous improvement initiatives, ensuring timely completion and successful outcomes.
- Managed multiple process improvement projects simultaneously, prioritizing tasks effectively to meet critical deadlines without sacrificing quality or effectiveness.
Team Leader
Facility Logistics Services
12.2015 - 05.2017
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Claims Adjuster
Nationwide Insurance Company
08.2012 - 05.2015
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Independent Insurance Adjuster
Various
10.2010 - 08.2011
- Verified accuracy of homeowners records to maintain accuracy of records database.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Adjuster.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
Claim Adjuster
Encompass Insurance
08.2008 - 10.2010
- Handled calls from customers and other stakeholders about homeowners claim processes.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Claims Adjuster
Liberty Mutual
06.2006 - 08.2008
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Handled calls from customers and other stakeholders about claims processes.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
Catastrophe Claims Adjuster
Nationwide Insurance Company
09.2000 - 06.2006
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Bachelor of Science - Business Administration
Fairmont State University
Fairmont, WVSkills
- Excellent communication
- Detailed oriented
- Good time management skills
Timeline
Direct Draw Packer/Quality Lab Technician
Nippon Electric Glass
01.2021 - 01.2024
Continuous Improvement Specialist
Masterbrand Cabinets
05.2017 - 01.2021
Team Leader
Facility Logistics Services
12.2015 - 05.2017
Claims Adjuster
Nationwide Insurance Company
08.2012 - 05.2015
Independent Insurance Adjuster
Various
10.2010 - 08.2011
Claim Adjuster
Encompass Insurance
08.2008 - 10.2010
Claims Adjuster
Liberty Mutual
06.2006 - 08.2008
Catastrophe Claims Adjuster
Nationwide Insurance Company
09.2000 - 06.2006
Bachelor of Science - Business Administration
Fairmont State University