Michael Harlow
Austin,TX
Overview
28
28
years of professional experience
Work History
Banquet Server
Renaissance Hotel
Austin, TX
05.2012 - 03.2016
- Prepare coffee breaks and station tables, action stations, buffets, service carts, dessert table/carts and cordial carts with appropriate food and beverages as stated in Banquet Event Order Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Replenish buffet items to ensure consistency and freshness in presentation.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Follow all company safety and security policies and procedures.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language Support team to reach common goals and ensure adherence to quality expectations and standards.
Banquet Server
Hilton Hotel & Resorts
Austin, TX
12.2002 - 05.2022
- Prepare coffee breaks and station tables, action stations, buffets, service carts, dessert table/carts and cordial carts with appropriate food and beverages as stated in Banquet Event Order Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Replenish buffet items to ensure consistency and freshness in presentation.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Follow all company safety and security policies and procedures.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language Support team to reach common goals and ensure adherence to quality expectations and standards.
General Accountant
Holiday Inn Select Hotel
San Antonio, TX
03.1998 - 11.2002
- Prepared master invoice for in-house conventional groups, general accounts billing, billing of FIT ecommerce accounts, approved and reviewed all credit applications for incoming groups, reviewed and monitored hotel aging and general ledger, and provided continuous customer service.
- Made collection calls to customers, researched billing issues, created invoices from billing histories and compiled accounts to refer to outside collection, with a record of success in managing, preparing and streamlining financial records.
- Knowledge of expense coding, data entry, payment processing, and Excel.
- This high-volume position requires accuracy, attention to detail, flexibility and an ability to multi-task.
- Researched the aged items to the source document, which includes administrative billing and collections.
Skills
PeopleSoft, Delphi, OnDemand, Property Management Systems (PMS), Opera Hotel Management System, MIFS, Microsoft Word, Access, Excel, PowerPoint, QuickBooks and 10-Key Input
Timeline
Banquet Server
Renaissance Hotel
05.2012 - 03.2016
Banquet Server
Hilton Hotel & Resorts
12.2002 - 05.2022
General Accountant
Holiday Inn Select Hotel
03.1998 - 11.2002
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