Michael Harmer
Saucier,MS
Summary
A seasoned professional, I've honed my skills in defensive driving and teamwork across roles, notably at Bottom 2 Top. My commitment to safety and efficiency has significantly enhanced operational workflows and reliability, achieving a notable increase in customer satisfaction. My proactive approach and mechanical maintenance acumen ensure peak performance and adherence to environmental standards.
Overview
14
14
years of professional experience
Work History
Fuel Truck Driver
Bottom 2 Top
09.2023 - Current
- Optimized workflow efficiencies within the organization by volunteering for additional shifts or duties as needed during peak demand periods or personnel shortages.
- Established strong communication channels leading a heightened understanding between co-workers and management regarding the delivery process.
- Assisted in the development of new drivers by sharing knowledge of best practices, safety guidelines, and route planning strategies.
- Mitigated potential hazards by closely following safety protocols during fuel loading and unloading processes.
- Improved company reputation for reliability by consistently meeting or exceeding delivery timeliness expectations.
- Completed daily paperwork accurately before leaving work premises ensuring proper tracking of company''s resources.
- Ensured timely deliveries by adhering to strict schedules and communicating effectively with dispatchers.
- Maximized vehicle lifespan by performing thorough pre-and post-trip inspections, identifying issues, and reporting them promptly for repair.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Newspaper Carrier
Sun Herald
06.2017 - 09.2023
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about [Number] homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Operated delivery vehicles safely and efficiently.
- Immediately addressed problems with customers to promote speedy resolution.
- Completed daily pre- and post-trip vehicle inspections.
- Stocked shelves and loaded orders to prepare deliveries.
- Drove safely and legally for professional, responsible delivery services.
- Kept delivery vehicles in clean working condition for reliable service.
Pizza Delivery Driver
Papa Johns
12.2015 - 09.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Assisted with sorting and organizing stockroom items.
- Operated delivery vehicles safely and efficiently.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed payments, made change, and provided receipts.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
Roofing Laborer
A&C Roofing
10.2015 - 12.2015
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Contributed to seamless teamwork dynamics by quickly identifying areas where help was needed most during complex installations or repairs.
- Reduced material waste by accurately calculating required quantities for each project phase.
- Installed, repaired, and replaced single-ply roofing systems.
- Cleaned up work areas upon completion of projects.
- Assisted with installation of gutters and downspouts.
- Installed roof insulation to reduce energy costs.
- Applied roof coatings to protect roof and extend lifespan.
- Corrected improper drainage and ventilation problems.
Labor Hand
Palmer Tool
03.2011 - 09.2015
- Supported skilled welders in completing complex projects on time and meeting strict quality standards.
- Increased productivity by efficiently preparing materials for welding tasks, including cutting and grinding metal.
- Ensured accuracy by carefully measuring and marking materials according to project specifications.
- Actively participated in safety meetings and trainings to maintain current knowledge of best practices, contributing to an overall safe working environment.
- Kept inventory well-stocked through timely ordering of supplies, avoiding costly delays in project completion times.
- Improved workplace safety by maintaining clean and organized work areas, reducing potential hazards.
- Took initiative in acquiring additional certifications relevant to the field, enhancing overall skillset as a Welding Helper.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Removed debris and waste from job sites.
- Unloaded and stored construction materials.
- Cleared work sites of hazardous items.
- Set up ladders and other access equipment.
- Painted walls, ceilings and other surfaces.
- Mixed mortar and concrete.
- Tested construction equipment to verify working condition.
- Excavated soil and trenches.
- Operated heavy machinery on construction sites.
- Dug trenches and backfill holes to prepare for construction site.
Education
GED -
Harrison Central High School
Gulfport, MS03-2010
Skills
- Professionalism and punctuality
- Adherence to safety regulations
- Defensive driving techniques
- Physical stamina and strength
- Accurate record keeping
- Environmental awareness
- Knowledge of fuel types
- Fuel loading and unloading procedures
- Teamwork
- GPS navigation proficiency
- Mechanical maintenance
- Continuous improvement
Timeline
Fuel Truck Driver
Bottom 2 Top
09.2023 - Current
Newspaper Carrier
Sun Herald
06.2017 - 09.2023
Pizza Delivery Driver
Papa Johns
12.2015 - 09.2017
Roofing Laborer
A&C Roofing
10.2015 - 12.2015
Labor Hand
Palmer Tool
03.2011 - 09.2015
GED -
Harrison Central High School
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