Michael Harnett
General Manager
New York,NY
Summary
I would classify myself as a seasoned General Manager with proven leadership skills. I began as a doorman in the Mayfair House Hotel and worked my way up to the night manager within 6 years before taking the Front Office Manager's position at the Carlyle Hotel before leaving and moving into the private club field.
I found the smaller environment of the clubs allowed me the opportunity to develop a broader multifaceted background which I would not have access to if I had otherwise stayed in hotels. This helped me to manage more diverse teams with better strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
31
31
years of professional experience
Work History
General Manager
Metropolitan Opera Club
New York, New York
01.1993 - 01.2024
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Some College (No Degree) - Business Management
Bernard M Baruch
New York, NYSkills
- Customer Retention
- P&L Management
- Business Administration
- Contract Negotiations
- Schedule Management
- Vendor Sourcing
- Staff Training-
Timeline
General Manager
Metropolitan Opera Club
01.1993 - 01.2024
Some College (No Degree) - Business Management
Bernard M Baruch
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