Michael Harris
Dunning,NE
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires. Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Trained and mentored 5 new employees. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment. Customer-focused Tire Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes and other services. Adept at learning new technical skills quickly. Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over 8 years in field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Tire and Lube Technician
Garrett Tires And Tread
10.2016 - Current
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Increased workshop efficiency with proper organization and inventory management practices.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Stayed up-to-date on industry trends and advancements, applying new techniques to deliver top-quality services to clients.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Identified potential issues during routine maintenance checks, proactively preventing costly repairs or breakdowns for clients.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Developed loyal client base by consistently exceeding expectations in terms of service quality, speed, and professionalism.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
- Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
- Consistently met or surpassed productivity targets by effectively managing time and resources, demonstrating commitment to excellence.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of 24-point inspection.
- Worked alone or in team-based systems to complete up to 7 oil changes each day.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Used shop machinery to balance tires and align vehicles for optimal performance.
QC/Production Material Handler
Becton Dickinson BD Medical
10.2015 - 08.2016
- Enhanced production efficiency by streamlining material handling processes and reducing waste.
- Increased inventory accuracy through regular audits, proper labeling, and organized storage methods.
- Supported timely production by ensuring the availability of required materials for each manufacturing stage.
- Reduced downtime with efficient material allocation and swift resolution of any stock discrepancies.
- Optimized warehouse space utilization by implementing strategic storage systems and effective material organization.
- Maintained a safe work environment by adhering to safety regulations and proper handling of hazardous materials.
- Contributed to quality control measures by inspecting incoming materials for defects or damage prior to use in production.
- Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
- Transported inventory items to appropriate locations.
QC/Crew Trainer/Incoming Quality Inspector
Tri- Con Industries Ltd
10.2004 - 10.2015
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Skills
- Oil Change Expertise
- Equipment Maintenance
- Battery Testing
- Team Collaboration
- Adaptability
- Filter Replacement
- Problem Solving
- Lubrication Services
- Fluid Replacement
- Suspension Systems
- Time Management
- Exhaust Repair
- Brake Inspection
- Vehicle Diagnostics
- Attention to Detail
- Customer Service
- Quality Control
- Tire Installation
- Inventory Management
- Technical Aptitude
- Computer Skills
- Hand Tools Proficiency
- Multi-Point Inspection
- Replacing Parts
- Relationship Building
- Safety Compliance
- Tire Changing and Rotation
- Safety Checks
- Inspecting Vehicles
- Battery Installation
- Preventive Maintenance
- OSHA Compliance
- Automotive Lift Operation
- Vehicle Inspection
Certification
- Certified Basic Commercial Tire Service Training Program, Garrett Tires and Tread - February 2018
Languages
German
Limited Working
Community Involvement
Past Cub Master - Pack 51 Cub Scouts, Lincoln, NE - 1 Year
Past Deacon - 4th Presbyterian Church - Lincoln, NE
Current Worship Leader/Music Coordinator - Open Bible Church - Dunning, NE
Current Village Board Member - Village of Dunning, Dunning, NE
References
Russell "Coach" Norton - 304-657-9292
Rick Jones - 308-870-1668
Conrad Zutervan - 308-880-083
Wayne Bias - 308-870-0194
Timeline
Tire and Lube Technician
Garrett Tires And Tread
10.2016 - Current
QC/Production Material Handler
Becton Dickinson BD Medical
10.2015 - 08.2016
QC/Crew Trainer/Incoming Quality Inspector
Tri- Con Industries Ltd
10.2004 - 10.2015
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