Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Harris

Carterville,IL

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

7
7
years of professional experience

Work History

Student Technician

Southern Illinois University At Carbondale
08.2023 - Current
  • Went through Dell training to get Dell Certified.
  • Imaged Dell and Apple systems through a multi-step process that adhered to College guidelines.
  • Use ticketing system known as Cireson and Tikit to log events, resolve tickets, update information, and give feedback to end user.
  • Created and used excel spreadsheets for organization of systems to better suite the needs of coworkers and upper-management alike.

Student Technician

John A. Logan College
01.2023 - 08.2023
  • Helped around the campus with many different technical issues
  • Communicated with faculty and students to identify and solve issues regarding technical support
  • Used systems, such as KACE, to log and solve tickets
  • Served as a tier one tech and assisted with projects

Operations

Kohls Department Store
10.2022 - 01.2023
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Apprentice

Harris And Sons Plumbing
06.2017 - 10.2022
  • Prepared worksite by setting up required tools and supplies.
  • Helped to install systems, components and construction materials into new and remodeled buildings.
  • Learned wide range of simple and complex techniques from on-the-job training.


Host

IHOP
07.2021 - 06.2022
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cashier

AMC Theatres
09.2020 - 07.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on sales software system operation.
  • Worked flexible schedule and extra shifts to meet business needs.

Dishwasher Supervisor

Grumpy's Smokehouse
11.2018 - 03.2020
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Education

Bachelor of Science - Information Technology

Southern Illinois University
Carbondale, IL
05.2025

Associate of Applied Science - Cybersecurity And Computer Forensics

John A Logan College
Carterville, IL
05.2023

Skills

  • Power and Hand Tool Expertise
  • Time Management
  • Communicate key factors to customers and coworkers alike
  • Adept in programs such as Active Directory and Cisco Systems
  • Can think outside the box when encountered with complex problems
  • Can listen and learn at a quickened pace

Timeline

Student Technician

Southern Illinois University At Carbondale
08.2023 - Current

Student Technician

John A. Logan College
01.2023 - 08.2023

Operations

Kohls Department Store
10.2022 - 01.2023

Host

IHOP
07.2021 - 06.2022

Cashier

AMC Theatres
09.2020 - 07.2021

Dishwasher Supervisor

Grumpy's Smokehouse
11.2018 - 03.2020

Apprentice

Harris And Sons Plumbing
06.2017 - 10.2022

Bachelor of Science - Information Technology

Southern Illinois University

Associate of Applied Science - Cybersecurity And Computer Forensics

John A Logan College
Michael Harris