Michael Harris
Carterville,IL
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
Work History
Student Technician
Southern Illinois University At Carbondale
08.2023 - Current
- Went through Dell training to get Dell Certified.
- Imaged Dell and Apple systems through a multi-step process that adhered to College guidelines.
- Use ticketing system known as Cireson and Tikit to log events, resolve tickets, update information, and give feedback to end user.
- Created and used excel spreadsheets for organization of systems to better suite the needs of coworkers and upper-management alike.
Student Technician
John A. Logan College
01.2023 - 08.2023
- Helped around the campus with many different technical issues
- Communicated with faculty and students to identify and solve issues regarding technical support
- Used systems, such as KACE, to log and solve tickets
- Served as a tier one tech and assisted with projects
Operations
Kohls Department Store
10.2022 - 01.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Apprentice
Harris And Sons Plumbing
06.2017 - 10.2022
- Prepared worksite by setting up required tools and supplies.
- Helped to install systems, components and construction materials into new and remodeled buildings.
- Learned wide range of simple and complex techniques from on-the-job training.
Host
IHOP
07.2021 - 06.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
AMC Theatres
09.2020 - 07.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
Dishwasher Supervisor
Grumpy's Smokehouse
11.2018 - 03.2020
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Education
Bachelor of Science - Information Technology
Southern Illinois University
Carbondale, IL05.2025
Associate of Applied Science - Cybersecurity And Computer Forensics
John A Logan College
Carterville, IL05.2023
Skills
- Power and Hand Tool Expertise
- Time Management
- Communicate key factors to customers and coworkers alike
- Adept in programs such as Active Directory and Cisco Systems
- Can think outside the box when encountered with complex problems
- Can listen and learn at a quickened pace
Timeline
Student Technician
Southern Illinois University At Carbondale
08.2023 - Current
Student Technician
John A. Logan College
01.2023 - 08.2023
Operations
Kohls Department Store
10.2022 - 01.2023
Host
IHOP
07.2021 - 06.2022
Cashier
AMC Theatres
09.2020 - 07.2021
Dishwasher Supervisor
Grumpy's Smokehouse
11.2018 - 03.2020
Apprentice
Harris And Sons Plumbing
06.2017 - 10.2022
Bachelor of Science - Information Technology
Southern Illinois University
Associate of Applied Science - Cybersecurity And Computer Forensics
John A Logan College