Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL HARRIS

Jamestown,ND

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Bar/Restaurant Owner/Operator

IDK Bar & Grill
06.2008 - Current
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Negotiated contracts with vendors to secure favorable terms for business.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Contributed positively to local community through involvement in various events or charitable organizations.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior food and service to customers.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Bar/Bowling Center Owner

Buffalo Lanes Inc
02.2003 - 04.2016
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired, trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected business's financial stability.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Management Information Systems - Management Information Systems And Business

University of Jamestown
Jamestown, ND

High School Diploma -

Jamestown High School
Jamestown, ND

Skills

  • Personnel Management
  • Business Planning
  • Staff Training and Development
  • Hiring
  • Dependable and reliable
  • Desktops, Laptops, and Mobile Devices
  • Staff Scheduling
  • Effective Communication
  • Multitasking Abilities
  • Customer Service
  • Business Leadership

Timeline

Bar/Restaurant Owner/Operator

IDK Bar & Grill
06.2008 - Current

Bar/Bowling Center Owner

Buffalo Lanes Inc
02.2003 - 04.2016

Bachelor of Management Information Systems - Management Information Systems And Business

University of Jamestown

High School Diploma -

Jamestown High School

Similar Profiles

CREATE PROFILE
MICHAEL HARRIS