Michael Harris
Raleigh,NC
Summary
Organization advocate and representative with a background in customer service. First-line resource identifying member needs and questions, working as part of a team to facilitate internal organization and offering solutions to workplace issues. Advertise and inform members of participation in meetings and events that promote the group. Customer Manager with substantial experience and outstanding skills to build customer loyalty and retention.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.
Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Vigilant and dedicated forklift and heavy equipment operator familiar with equipment operation and maintenance. Skilled at efficiently moving materials across any type of area to help teams meet demanding objectives. Conversational and management abilities with 10+ years of United States Government and Customer Service experience.
Overview
23
23
years of professional experience
Work History
Material Handler
Wolfspeed
07.2021 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Fostered culture of continuous improvement, suggesting several process enhancements.
- Reduced material waste by implementing sustainable handling and packaging techniques.
- Coordinated disposal of obsolete materials, ensuring environmentally friendly practices.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Optimized storage solutions, creating more efficient use of warehouse space.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Enhanced security measures, conducting regular checks to prevent loss or damage to inventory.
- Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
- Increased customer satisfaction by accurately and promptly processing orders.
- Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Manager of Operations
Healthcare Services Group
Raleigh
06.2020 - 07.2021
- Devised processes to boost long-term business success and increase profit levels.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Oversaw day-to-day operations, including supervising ten person team across five different sites.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Implemented processes that simplified procedures and reduced average processing time.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Managed and allocated 13 healthcare staff and 50 material resources to meet production goals.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed shift reports to understand current numbers and trends.
Customer Service/Professional Loader
Lowe's Home Improvement
New Bern
01.2019 - 05.2020
- Operated power jacks, forklifts and pallet jacks to maneuver products on to load trailers and trucks
- Lifted and slid packages weighing up to 100+ pounds into commercial, contractor, and personal vehicles for safe transport
- Lifted and slid packages weighing up to 100+ pounds into commercial, contractor, and personal vehicles for transport
- Secured products on delivery trucks using specific tie-down methods pertaining to specific needs and requirements for safe transport
- Performed general support clean-up duties and maintained clean work area by using general housekeeping practices
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed
- Used wireless radio frequency systems and communication devices to communicate with colleagues
- Estimated weights, heights and centers of balance to make precise placements
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
Certified Forklift Operator
LSG Inc
Cherry Point
04.2002 - 10.2018
- Promoted operational efficiency by maximizing loads on each transfer
- Prevented waste when transferring materials between transport containers and processing equipment
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment
- Worked in team environment to maintain high levels of productivity
- Operated transport vehicles and auxiliary equipment including Forklifts, Tow Tractors and Flat-Bed Trucks to move materials safely to and from target areas
- Adjusted machinery and notified supervisors of malfunctions
- Unloaded trucks and rail cars and moved materials to staging area
- Removed orders from storage, wrapped and staged for shipments
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Transported goods between warehouse locations according to shipment and storage needs
- Coordinated team member movements based on current needs, avoiding safety concerns or delays
- Routinely assessed equipment for damage, wear, battery life and fluid levels
- Checked items against documentation for accuracy
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
- Operated all loaders, 4,000 pound, 6,000 pound, 10,000 pound, and 15,000 pound rated equipment safely and efficiently to prevent damage to items and avoid injuries
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
- Drove equipment from one site to another to deliver tools and complete jobs
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks
Education
High School Diploma -
Pamlico County High School
Bayboro, NC06.1992
Skills
- Acknowledgment of customer needs
- Mastery of customer service
- Licensed Forklift Operator
- Passion for customer satisfaction
- Excellent customer relations
- Customer service professional
- Strong customer focus
- Personalized customer service
- Customer interaction
- Customer service background
- Customer engagement
- Improving customer satisfaction
- Customer service understanding
- Customer care standards
- Customer relations skills
- Customer satisfaction
- Customer-service oriented
- Business-to-customer expertise
- Handling difficult customers
- Efficient customer service expert
- Trade requirements
- Order management
- Account verification
- Cost reviewing
- Account oversight
- Prioritizing workflows
- Tactical planning
- Lead prospecting
- Staff Management
- Team Training
- Relationship building and management
- Cold calling skills
- Sales expertise
- Networking skills
- Strategic Planning
- Customer rapport
- Client rapport
- Account management
- Business development and planning
- Forecasting abilities
- Management collaboration
- Account development
- Goals and performance
- Operations
- Business process optimization
- Client Development
- Vendor management
- Coordinating documents
Accomplishments
- Supervised team of 30 plus staff members for daily operation of pick-up and delivery of military and support materials for FRCE Cherry Point, North Carolina
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled customer complaints, maintaining a positive retail experience - Named “Employee of the Month"
Photographer
Self-taught Professional Photographer with 7+ years experience.
Timeline
Material Handler
Wolfspeed
07.2021 - Current
Manager of Operations
Healthcare Services Group
06.2020 - 07.2021
Customer Service/Professional Loader
Lowe's Home Improvement
01.2019 - 05.2020
Certified Forklift Operator
LSG Inc
04.2002 - 10.2018
High School Diploma -
Pamlico County High School
Similar Profiles
Rebeca HaileyesusRebeca Haileyesus
Senior Operator at WolfspeedSenior Operator at Wolfspeed
Cherinet GuddinaCherinet Guddina
Senior Operator at WolfspeedSenior Operator at Wolfspeed
Ian SeysIan Seys
Materials Handler Shift Lead at WolfspeedMaterials Handler Shift Lead at Wolfspeed