Michael Haskins
D'Iberville,MS
Summary
An experienced bartender and former Professional Ice Hockey Player. I bring a unique blend of customer service, sales, leadership skills, and a cohesive team member honed through years involved in the service industry while playing on a hockey team. Consistently produced higher tip percentages by elevating customer experiences. Recognized for elevating customer satisfaction, fostering team communication and motivation. I excel in competition, increasing revenue and creating memorable experiences with customers.
Overview
7
7
years of professional experience
Work History
Professional Ice Hockey Player
Mississippi Sea Wolves
12.2022 - 12.2024
- Active member of the community volunteering to local schools, enlightening others about the sport, experiences and life skills learned.
- Developed relationships with businesses and sponsors.
- Helped sell Jersey's and sponsorships totaling over $20,000.
- Elevated the team''s competitive edge with strong leadership qualities and motivational support for teammates.
- Collaborated with coaches to develop game strategies, analyzing opponents'' strengths and weaknesses for optimal advantage.
Mixologist
Shaggys Bar and Grill
05.2024 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
Amazon Delivery Driver
Amazon
05.2023 - 10.2023
- Delivered 250+ packages daily to customer doorsteps and business offices choosing the most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Mixologist
Tacos and Tequila Cantina
09.2017 - 11.2022
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Consistently produced higher tip percentages by increasing customer satisfaction and revenue.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventory beverage stock and bar supplies.
Education
Some College (No Degree) - Hospitality And Tourism Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Client Satisfaction Management
- Upselling strategies
- Networking and relationship building
- Reliable Team Member
- Proficient in Multitasking
- Effective Leadership Skills
- Onboarding New Staff
- Adaptability
Timeline
Mixologist
Shaggys Bar and Grill
05.2024 - Current
Amazon Delivery Driver
Amazon
05.2023 - 10.2023
Professional Ice Hockey Player
Mississippi Sea Wolves
12.2022 - 12.2024
Mixologist
Tacos and Tequila Cantina
09.2017 - 11.2022
Some College (No Degree) - Hospitality And Tourism Management
Florida Gulf Coast University
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