Jessica Fulp
Statesville,NC
Summary
To secure a challenging position where I can utilize my leadership, communication, and organizational skills to enhance the overall productivity and customer satisfaction of the organization.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
14
14
years of professional experience
Work History
Barista
Starbucks
Mooresville, North Carolina
10.2023 - 10.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Supported highest standards of conduct and service to support company reputation.
- Ground beans for espresso shots according to individual customer specifications.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized POS system to receive and process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked brewing equipment for proper functionality.
- Prepared and served hot or cold beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Adhered to health department regulations concerning sanitation standards.
- Memorized official and off-menu coffee and tea preparations.
- Stocked customer service stations with paper products or beverage preparation items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested appealing products.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Deli Associate
Walmart
Mooresville, North Carolina
04.2021 - 05.2023
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Informed customers of deli specials to increase profits.
- Operated cash registers accurately to process customer payments efficiently.
- Sliced meats and cheeses and weighed deli items for customers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained cleanliness of deli area, including tables and counters.
- Assembled and served meals according to specific guest requirements.
- Used mental math and available tools to total materials needed, costs and payments due.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Documented and entered special orders for event catering and party trays.
- Maintained work areas to reduce potential for illness or injury.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Checked expiration dates on packaged goods before placing them on display.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Responded to customer questions regarding product availability.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Offered samples to promote and upsell specials.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained records of sales transactions using POS system.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Scrubbed and polished counters to remove debris and food.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Adhered to company policies and procedures related to food handling processes.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Provided accurate information about product ingredients upon request.
- Acquired new skills to support team and further accommodate customer needs.
- Tailored orders to address customer allergies and gluten concerns.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Followed recipes and customer requests to prepare meals.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Cleaned utensils, dishes and glasses for customer use.
- Directed patrons to restrooms and other amenities within facility.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Asian Lead Cook/Deli Associate/Night Lead
Ingles
Statesville, North Carolina
03.2018 - 03.2021
- Interviewed, trained, and supervised new employees
- Prepared fresh, made-to-order items and menus
- Experimented with new recipes and ingredients to refresh menu offerings.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Scheduled kitchen staff shifts and managed workload distribution.
- Maintained records of food costs, sales figures, employee hours worked, and other relevant data.
- Evaluated customer feedback regarding taste, presentation, temperature accuracy, speed of service.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Assessed performance levels of subordinate cooks through regular reviews and feedback sessions.
- Maintained accurate records of food costs, consumption, and wastage.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Placed orders for food and supplies used for preparing and cooking meals.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Checked quality of food products to meet high standards.
- Optimized kitchen processes to increase efficiency and reduce order preparation times.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Implemented cost-control measures to maintain budgetary guidelines.
- Modified existing recipes and created new recipes to meet changing nutritional content needs.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Followed recipes and procedures to prepare, season and cook food products.
- Completed workstation set up and break down, properly disposing of leftover food.
- Distributed food to service staff for prompt delivery to customers.
- Resolved conflicts between employees in a timely manner while enforcing established policies.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Kept stations stocked and ready for use to maximize productivity.
- Monitored kitchen equipment for functionality and coordinated necessary repairs or replacements.
- Implemented food quality specifications through menu planning, plate presentation, and quality checks.
- Trained new kitchen staff on cooking techniques and kitchen procedures.
- Oversaw the preparation of meals for special events and catering functions.
- Implemented cost-saving strategies by reducing waste and optimizing portion sizes in menu items.
- Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Monitored temperatures of prepared food and cold-storage areas.
- Addressed customer feedback regarding food quality and presentation.
- Trained new chefs on menu items and kitchen procedures.
- Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Collaborated with management team to develop new recipes and update existing ones in order to improve the overall dining experience.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Collaborated with management to design menus and special dishes.
- Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
- Prepared garnishes for later use in meal production.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Stood in for other members of kitchen staff.
- Negotiated contracts with suppliers to secure competitive prices for ingredients.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Ordered and maintained inventory of kitchen supplies and food materials.
- Improved performance of team members resulting in high-quality meals produced daily.
- Trained kitchen workers on culinary techniques.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Double-checked plated meals for last-minute changes before sending to dining room.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Conducted regular quality control checks to ensure all dishes met hygiene and taste standards.
- Developed and executed menu items, maintaining consistency with restaurant's culinary standards.
- Operated variety of kitchen equipment to measure and mix ingredients.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Generated food production sheets to forecast product and volume requirements based on menu selections.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Created weekly schedules for kitchen staff based on anticipated volume of business.
Shift Manager
Bojangles Chicken and Biscuits
Troutman, North Carolina
06.2016 - 11.2017
- Collected, monitored, and evaluated customer requirements to achieve desired delivery time and order fill rates
- Managed departmental expenses within allocated budget
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Taught staff upselling techniques to meet revenue targets.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Prepared operations data to produce comprehensive reports to management.
- Reviewed financial statements to meet targets during shift.
- Determined budgets, production goals and rates based on company policies and requirements.
- Maintained cleanliness and organization of work area.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Communicated with other shift managers to facilitate continuum of customer service.
- Trained new employees on company policies, procedures, and job responsibilities.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Implemented cost-control measures to maintain budgetary guidelines.
- Recommended opportunities for growth and advancement to motivate employees.
- Reinforced rules to promote superior employee performance.
- Analyzed sales data to identify trends and areas for improvement.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Developed pricing schedules, costing for materials, and compliance statements.
- Conferred with management and subordinates to resolve problems or complaints.
- Provided coaching and guidance to team members when necessary to improve performance.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured compliance with health and safety regulations.
- Helped employees accomplish tasks during peak periods.
- Observed and monitored utilization of equipment.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Monitored inventory levels and placed orders for supplies as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Upheld company standards and compliance requirements for operations.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Resolved conflicts between staff members in a professional manner.
- Planned and developed new operation processes to innovate and stay competitive.
- Organized special events such as holiday sales or promotional campaigns.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Processed weekly payroll information using appropriate software applications.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and led employees and team members on effective operations, methods and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
Sales Associate
Walmart
Mooresville , North Carolina
08.2015 - 03.2016
- Handled returns and exchanges according to company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
Restaurant Team Leader
Dickeys Barbeque Pit
Hickory, North Carolina
06.2014 - 07.2015
- Efficiently managed cooking, cleaning, packing orders, and safe transactions
- Recommended changes to existing methods to enhance the accuracy, efficiency, and responsiveness of customer service department
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Performed regular maintenance checks on kitchen equipment such as grills, fryers, ovens.
- Calculated charges, issued table checks, and collected payments from customers.
- Inspected tables after customers have finished dining to ensure proper cleaning before seating new guests.
- Managed opening and closing duties to facilitate restaurant operations.
- Assisted wait staff with taking orders from customers when needed during peak periods of business activity.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Worked with management to coordinate special functions and events.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll information on a timely basis in accordance with company policies.
- Managed employee relations issues such as conflict resolution or disciplinary actions.
- Ensured that dining areas were properly set up prior to opening each day according to established guidelines.
- Interacted and engaged with patrons to promote friendly environment.
- Developed training materials and conducted ongoing training sessions for new hires and existing employees.
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to service staff for prompt delivery to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Analyzed sales figures to identify trends in customer preferences or need for menu changes and additions.
- Provided guidance and support to team members on all aspects of the restaurant operations.
- Audited daily ticket times to ensure accuracy of order preparation times by kitchen staff.
- Coordinated weekly staff scheduling to ensure adequate coverage during peak business hours.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Explained goals and expectations required of trainees.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed rapport with regular customers to encourage repeat business.
- Provided feedback to management regarding employee performance issues or concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted daily team meetings to discuss operational objectives and customer service standards.
- Oversaw ordering process for all necessary food items ensuring accurate delivery times.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Resolved customer complaints quickly and efficiently to maintain high customer satisfaction ratings.
- Leveraged POS system to receive and take guest orders and process payment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Established effective communication channels between front-of-house staff and back-of-house teams.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Shift Manager
Bojangles Chicken and Biscuits
Statesville, North Carolina
02.2011 - 07.2014
- Created and implemented training manuals to address complex customer issues
- Managed multiple locations and over 20 team members
- Developed and executed programs to enhance customer satisfaction
- Responded to customer feedback and resolved complaints in a timely manner
- Maintained compliance with health department regulations
Education
Graduate -
West Iredell High School
01.2011
Skills
- Strong leadership skills
- Exceptional multi-tasking abilities
- Neat, clean, and professional appearance
- Goal-oriented
- Engaging personality
- Fast Learner
- Excellent communication and interpersonal skills
- Comfortable standing for long periods of time
- Coffee expertise
- Sandwich preparation
- Team leadership
- Team player
- Verbal and written communication
- Cash handling
- Speedy and efficient
- Food preparation
- Food running
- Physical stamina
- POS system operation
- Recipe adherence
- Active listener
- Clear communication
- POS systems
- Cleanliness
- Safe food handling
- Ingredient restocking
- Adaptive and creative
- Problem-solving
- Friendly and outgoing
- Safe food handling practices
- Excellent memory
- Quality control
- Decision-making
- Attention to detail
- Exceptional customer service
- Basic math
- Professional demeanor
- Order taking
- Solid problem solver
- Time management
- Cash register operation
- Positive and professional
Additional Information
Created and implemented training manuals to address complex customer issues, Managed multiple locations and over 20 team members, Developed and executed programs to enhance customer satisfaction, Responded to customer feedback and resolved complaints in a timely manner, Maintained compliance with health department regulations, Efficiently managed cooking, cleaning, packing orders, and safe transactions, Recommended changes to existing methods to enhance the accuracy, efficiency, and responsiveness of customer service department, Collected, monitored, and evaluated customer requirements to achieve desired delivery time and order fill rates, Managed departmental expenses within allocated budget, Interviewed, trained, and supervised new employees, Prepared fresh, made-to-order items and menus
Timeline
Barista
Starbucks
10.2023 - 10.2024
Deli Associate
Walmart
04.2021 - 05.2023
Asian Lead Cook/Deli Associate/Night Lead
Ingles
03.2018 - 03.2021
Shift Manager
Bojangles Chicken and Biscuits
06.2016 - 11.2017
Sales Associate
Walmart
08.2015 - 03.2016
Restaurant Team Leader
Dickeys Barbeque Pit
06.2014 - 07.2015
Shift Manager
Bojangles Chicken and Biscuits
02.2011 - 07.2014
Graduate -
West Iredell High School