Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Hawk

Jacksonville,FL

Summary

Dynamic Sales Manager with a proven track record in retail and automotive sales management. Recognized for achieving sales goals, excellent CSI reviews and fostering strong customer relationships through excellent communication and decisive action. Adept at performance coaching, driving team success, and ensuring compliance in all operations. Relocating to Corpus Christi to be with family.

Overview

21
21
years of professional experience

Work History

Sales Manager

United Imports, Inc
12.2017 - Current
  • Achieved monthly targeted sales goals 20-25 by securing new customers through identifying and executing on the best lead sources.
  • Maintained relationships with customers by providing a superior product and immediately addressing any service opportunities after the sale, ensuring continued repeat business.
  • Handled customer relations issues with prompt communication, enabling quick resolution and client satisfaction resulting in 4.6 star review.
  • Worked in collaboration with lenders to secure prompt, proper funding for all finance deals by anticipating stipulation requirements.
  • Ensured proper, timely completion of all title work guaranteeing compliance with local, state and federal guidelines.

General Manager

JD Byrider
01.2005 - 09.2017
  • Managed purchasing, sales, marketing and customer account operations for a $20million portfolio efficiently and profitably.
  • Interacted well with customers to build connections and nurture relationships.
  • Daily reviewed 5-10 prospective clients credit decisions individually to determine underwriting eligibility for the JD Byrider program.
  • Interacted daily with customers to help with any service or delinquency issues with an emphasis on resolving opportunities and customer retention.
  • Handled problematic customer complaints to assist my team and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - General Studies

City Colleges of Chicago
Naples, Italy

High School Diploma -

Victor Valley High School
Victorville, CA
05.1984

Skills

  • Key account development
  • Solution selling
  • Sales operation
  • Performance coaching
  • Decisive
  • Direct sales
  • Excellent communication skills
  • Team oversight

Timeline

Sales Manager

United Imports, Inc
12.2017 - Current

General Manager

JD Byrider
01.2005 - 09.2017

High School Diploma -

Victor Valley High School

No Degree - General Studies

City Colleges of Chicago

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