Michael Hayden
Port Wentworth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Team Leader
Gulf States Cold Storage
Savannah, GA
08.2023 - Current
- Ensured compliance with all safety regulations in the workplace.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Oversaw quality control to identify inconsistencies and malfunctions.
Export Clerk
Gulf States Cold Storage
Savannah, GA
07.2022 - 08.2023
- Maintained records of export transactions in accordance with company procedures.
- Verified accuracy of shipping documentation prior to releasing goods for export.
- Ensured compliance with all applicable laws and regulations related to customs clearance.
- Communicated effectively with other departments within the organization to coordinate the flow of information related to exports activities.
- Prepared loads according to USDA guidelines.
- Worked in conjunction with USDA inspector to follow country requirements
General Laborer
Gulf States Cold Storage
Savannah, GA
10.2020 - 07.2022
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Cleaned up job sites after completion of projects.
- Ensured that all safety regulations were followed while working onsite.
- Completed variety of physical labor tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Gained independent working skills and guided and mentored less experienced team members.
Crew Trainer
Wendy's
Savannah, GA
10.2019 - 10.2020
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Instructed new team members on correct procedures for operations.
- Conducted comprehensive training sessions for new hires on operational procedures.
Crew Member
Wendy's
Savannah, GA
11.2018 - 10.2019
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
- Collaborated in the preparation of a diverse selection of food items, including sandwiches, salads, and fries.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
GED -
Savannah Technical College
Savannah, GA08-2020
Skills
- Cash Handling
- Complaint resolution
- Team Supervision
- Coaching
- Leadership
- Safety
- Problem-Solving
- Attention to Detail
- Documentation And Reporting
- Guest Services
- Payment Collection
- Customer Satisfaction
- Freight Handling
- Palletizing
- Material Handling
Timeline
Team Leader
Gulf States Cold Storage
08.2023 - Current
Export Clerk
Gulf States Cold Storage
07.2022 - 08.2023
General Laborer
Gulf States Cold Storage
10.2020 - 07.2022
Crew Trainer
Wendy's
10.2019 - 10.2020
Crew Member
Wendy's
11.2018 - 10.2019
GED -
Savannah Technical College
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