MICHAEL HAYES
St George,Utah
Summary
PROFILE AND SKILLS Excellent planning, developing, and organizing abilities. Training new staff, strategic planning, and listening skills Increased knowledge of concepts and practices related to talent development, onboarding, organizational psychology, and performance measurement. Able to foster a healthy workplace climate essential to maximizing staff production and morale.
Overview
21
21
years of professional experience
Work History
Consultant
State
- Department
- Committee member of state licensing for pest control
- Assisted with the creation of the exam required for field representatives and operator licenses
- Union steward from (years) at United Parcel Service
- This involved enforcing contract rules and settling disputes between employees and management.
DSU. Research Assistant
- Organizational Psychology Research Lab
- Data gathering, Presented at a Regional conference in Las Vegas.
Package Handler
United Parcel Service
- Responsible for loading of packages on conveyor belts and on delivery trucks, movement and storage of materials and products, stacking materials in accordance to instructions, assisting with unloading trucks, managing cycle counting and inventory control procedures.
Utility and Next Day Air Driver
United Postal Service
01.2009 - Current
- Responsible for delivery of parcels based on priority
- Locating destinations and time commits
- Administer help to other driver's deliveries and pick-ups.
Owner/Operator
Virgin River Pest Control
01.2008 - 01.2011
- Responsible for advertising, technical skills, book keeping, keeping a schedule, meeting the needs of the customer, and inventory.
Fumigation Department Supervisor
Antimite Termite and Pest Control
01.2002 - 01.2007
- Responsible for operations in the Fume department that included hiring and training all new employees, insuring safety, budgeting, Inventory, planning ahead, and meet the regulations of Ag., OSHA, and EPA.
Education
Master of Science - Psychology, Industrial Organizational Psychology
Northcentral University
San Diego, CA05.2018
Bachelor of Science - Psychology
Dixie State University
St. George, UT05.2015
Associate of Science - General Studies
Dixie State University
St. George, UT05.2012
Skills
- Issue Resolution
- Safety Regulations
- Cultural Awareness
- Project Management
- Customer Relationship Management
- Performance Assessment
- Resource Evaluation
- Processes and Procedures
Timeline
Utility and Next Day Air Driver
United Postal Service
01.2009 - Current
Owner/Operator
Virgin River Pest Control
01.2008 - 01.2011
Fumigation Department Supervisor
Antimite Termite and Pest Control
01.2002 - 01.2007
Consultant
State
DSU. Research Assistant
Package Handler
United Parcel Service
Master of Science - Psychology, Industrial Organizational Psychology
Northcentral University
Bachelor of Science - Psychology
Dixie State University
Associate of Science - General Studies
Dixie State University