MICHAEL HAYES
Warner Robins,MI
Summary
27 Years of training and work experience with one of the leading aircraft companies in America along with CEASI/CEASII ergonomics assessment certifications and education, additional training, and 6 years experience performing ergonomic assessments in AMXG, CMXG, MSXG, EMXG and SWEG will help further enhance work areas, safety, quality, morale, and processes within WR-ALC at Robins AFB. Seeking a position as a Program Management Specialist GS-0343, Engineering Technician GS-0895, 0896, or 0802. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
40
40
years of professional experience
Work History
Senior Ergonomics Specialist
Seres Engineering & Services LLC
10.2016 - Current
- Provide ergonomic training for Warner Robins Air Logistics Center personnel using CEAS and Subject Matter Expert techniques from experience and certified training from Back School CEASI (Office Ergonomics) and CEASII (Industrial Ergonomics) certifications
- Performing office and industrial ergonomic assessments introducing PPE, Administrative, and Engineering Controls to reduce ergonomic risks and improve Musculoskeletal Disorders which are soft-tissue injuries caused by sudden or sustained exposure to repetitive motion, force, vibration and awkward positions
- Document assessments on "matrix", shared drive spreadsheet, with names, dates, and solution comments
- Distribute off shelf or custom fabricated ergonomic aids using Financial Database system to track item inventory
- Investigate safety mishaps and develop ergonomic solutions and implement with assistance of group engineering, equipment specialists, and System Program Office
- Document changes on work orders and technical orders with proper forms and paperwork
- Attend group VPP and Safety meetings and brief higher management and leadership on risk management mitigation
- Develop and implement solutions occasionally filing forms and documents requesting patents. Spearheaded Robins AFB first patent on Ergonomic Foam Block used for working in confined spaces, U. S. Paten No. 11,723,469, has issue date of 15 August 2023 from U. S. Patent and Trademark Office. Second patent application package on 55 Gallon Drum Tilt Fixture has been sent for initial evaluation
- Work closely with Ergonomic Program Manager and group GPC cardholders to recommend best and most economical ergonomic solutions based on prior experience
- Using 27 years of McDonnell Douglas/Boeing commercial and military aircraft production experience to offer suggestions for process improvements
- Listened and responded to customer requests and forwarded necessary information to superiors
- Interpreted clients' needs and introduced services to fit specific requirements
- Assisted with staff training to enforce quality, safety and sanitation guidelines
- Followed all company policies and procedures to deliver quality work
- Maintained current understanding of market conditions, compliance standards and best practices
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Developed and managed relationships with key clients and partners to drive growth
- Developed and implemented systems to track customer feedback and satisfaction
- Collaborated with internal departments to align marketing campaigns
- Created and delivered presentations to internal and external stakeholders to showcase work
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities
- Monitored industry trends to adapt strategies accordingly
- Analyzed marketing data and trends to identify opportunities for improvement
- Developed and implemented strategies to optimize digital marketing campaigns
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Gathered, organized and input information into digital database
- Collected, arranged, and input information into database system
- Evaluated customer needs and feedback to drive product and service improvements
- Generated reports detailing findings and recommendations
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Helped meet changing demands by recommending improvements to business systems or procedures
- Conducted regular reviews of operations and identified areas for improvement
- Educated staff on organizational mission and goals to help employees achieve success
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Devised and implemented processes and procedures to streamline operations
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Developed effective improvement plans in alignment with goals and specifications
- Evaluated staff performance and provided coaching to address inefficiencies
- Maintained database systems to track and analyze operational data
- Created and managed project plans, timelines and budgets
- Observed packing operations to verify conformance to specifications
- Frequently inspected production area to verify proper equipment operation
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Supported creation of detailed, technical financial models to value potential acquisition targets
- References available upon request
Aircraft Production Team Leader/Manager
McDonnell Douglas/Boeing Corporation
05.1989 - 06.2016
- 27 years experience leading large teams building subassemblies for commercial and military aircraft
- Built 45% of every USAF C-17 flying today (282)
- Involved from procurement to shipping
- Experienced blueprint and process standard interpretation
- Held all certifications for building various military and commercial aircraft built in Macon Ga
- Lean, Six Sigma, Six S, 5 Whys Root Cause Analysis and many other training certifications (List available upon request)
- Improved processes and products to provide customers with first time quality products under budget
- Malcolm Baldridge National Quality Award winner
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
- Led employee relations through effective communication, coaching, training, and development
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Increased productivity by 150% and revenue streams by 75% through effective change management practices
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Cultivated positive, productive team environments, resolving conflicts quickly
- Delivered regular team meetings for aligned work towards common goals
- Aligned team goals and objectives with organizational strategy, aiding business growth
- Recruited and trained high-performing team members, maintaining optimized customer service
- Facilitated meetings to communicate team performance goals and results
- Coordinated team collaboration to share ideas and build best practices
- Established and maintained performance, quality and service standards for professional customer care
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making
- Implemented training programs to maximise team member development and potential
- Developed performance measurement strategies, identifying areas for improvement
- Evaluated employee performance on 13 week basis and coached and trained 25+ team members, increasing quality of work and employee motivation
- Established team priorities, maintained schedules and monitored performance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Defined clear targets and objectives and communicated to other team members
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Set aggressive targets for employees to drive company success and strengthen motivation
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Identified and communicated customer needs to supply chain capacity and quality teams
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Managed senior-level personnel working in marketing and sales capacities
- Reference available upon request
Loss Prevention Assistant Manager
Kmart Corporation
08.1983 - 08.1989
- Prosecuted employee and customer thefts average 265 year
- Collections and Customer Service Saved thousands of dollars
- Security for store preventing thefts and assaults
- Completed incident reports and activity logs for accurate, current records
- Conducted daily store walk-throughs to identify potential security risks
- Investigated and documented thefts and suspicious activity to improve issue prevention
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention
- Patrolled store premises to detect and prevent shoplifting and security breaches
- Trained personnel on security best practices, protocols and procedures
- Observed video surveillance systems for prompt emergency response
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Liaised with law enforcement and security personnel in issue investigation
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
- Interviewed suspects, customers and witnesses to obtain helpful information and statements
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
- Trained all new executives and asset protection personnel
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
- Developed and launched loss-prevention program
- Monitored emerging security products, services and procedures to upgrade current provisions
- Monitored paperwork procedures to prevent error-related losses
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Monitored store surveillance cameras to detect suspicious behavior
- Supervised surveillance, detection and criminal processing related to theft and criminal cases
- Created and maintained records of security incidents and investigations
- Performed thorough cash audits and deposit investigations
- Collaborated with law enforcement to report crime and suspicious activity
- Reviewed and updated store security policies and procedures
- Worked closely with law enforcement in investigating and solving theft and fraud cases
- Installed and maintained covert security equipment
- Developed and launched a loss-prevention program
- References available upon request
Education
Bachelor of Science - Psychology, Math, Physics Chemistry
Georgia Southern College
Statesboro, GA06.1983
High School Diploma -
Northside High School, Warner Robins, GA
Warner Robins, GA06.1978
Skills
- All USAF required training
- HAZWOPER 40 hour safety training CFR 1910120(C)(8)
- Certified Ergonomics Assessment Specialist 1 and 2 Back School
- Lean, Six Sigma, 6S, 5 Whys Root Cause Analysis, and teams training
- Fork lift and overhead crane operation training
- Aircraft sheet metal training including all certifications
- Hot Cold Straightening training
- Bushing installation training
- Sealant and Hazardous Waste training
- Detailed list available upon request
Timeline
Senior Ergonomics Specialist
Seres Engineering & Services LLC
10.2016 - Current
Aircraft Production Team Leader/Manager
McDonnell Douglas/Boeing Corporation
05.1989 - 06.2016
Loss Prevention Assistant Manager
Kmart Corporation
08.1983 - 08.1989
Bachelor of Science - Psychology, Math, Physics Chemistry
Georgia Southern College
High School Diploma -
Northside High School, Warner Robins, GA
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