Michael Haynes
Hauppauge,NY
Summary
Reliable Medical Office Representative with a strong background in nutrition-focused patient care. Demonstrates proficiency in patient registration, scheduling appointments, and managing insurance verifications. Commended for exceptional communication skills, ability to multitask and maintain organization in fast-paced environments. Previous roles showed a significant impact through improved office efficiency and patient satisfaction. Skilled in menu planning, nutrition counseling, and food service management, ensuring compliance with dietary guidelines and safety standards. Excel in communication, leadership, and problem-solving to enhance team performance and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Representative
St John's Physician Partners
Santa Monica, California
02.2025 - Current
- Managed incoming calls, directing inquiries to appropriate staff members.
- Handled medical records with confidentiality and attention to detail.
- Facilitated communication between front desk staff and clinical staff members regarding patient concerns or complaints.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
Patient Experience Manager (Food and Nutrition)
Morrison Healthcare
Torrance, California
07.2024 - 02.2025
- Administer client and customer surveys; respond promptly and effectively to concerns.
- Develop and implement customized patient satisfaction plans.
- Maintain client goals to ensure account retention.
Human Milk/Formula Technician
Morrison Healthcare
Torrance, California
11.2022 - 07.2024
- Comply with HIPAA regulations and communicate effectively with RN's, NNPs, and lactation specialists
- Store, date, and manage expressed breast milk using precise systems.
- Interpret and verify doctors' orders via CERNER.
Diet Clerk
Morrison Healthcare
Torrance, California
07.2022 - 11.2022
- Accurately input patient information for customized meal preparation based on dietary needs
- Ensure attention to detail regarding diet orders, allergies, and preferences.
Warehouse Associate
Morrison Healthcare
Torrance, California
02.2022 - 07.2022
- Conduct inventory, and ensure stock availability.
- Inspect goods upon delivery to maintain quality standards.
Customer & Provider Representative
Molina Healthcare
Long Beach, CA
07.2021 - 02.2022
- Delivered exemplary customer service to members, providers, and business partners
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
General Manager
Chipotle Mexican Grill
Alhambra, California
12.2016 - 06.2021
- Managed staffing schedules, budgets, and ordering processes.
- Achieved approximately 90% customer satisfaction by fostering a positive team environment.
- Directed or coordinated financial or budget activities to fund operations, and maximize investments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Mod Pizza
Downey, California
11.2015 - 10.2016
- Handled inventory, cash management, and daily operations as a key holder
Shipping and Receiving Specialist
Universal Projects Inc.
Torrance, California
07.2014 - 09.2015
- Oversaw shipping, invoicing, data entry, and vehicle modifications.
Mobile Sales Consultant
Best Buy Corporation
Torrance, California
09.2013 - 04.2014
- Delivered excellent customer service in sales and cashier roles.
Education
Pursuing Degree -
Long Beach City College
12.2024
High School Diploma -
Phineas Banning High School
01.2012
Skills
- Proficient in Epi, QNXT, Salesforce, CVS Caremark, Orchid, and Cerner
- Strong leadership and communication skills
- Type40 WPM
- Culinary and hospitality expertise (bread baking, hospitality management)
- Trustworthy, dependable, and a collaborative team player
References
Available upon request
Accomplishments
- - SERV Safe Manager Certification
- - First Place, Regional FHA Hero Competition (Bread Baking)
- - Featured in the Los Angeles Times for FHA Hero Competition
- - Business Digital Literacy Certification
- - Honor Roll Student
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Infant Feeding Technician Certificate
Timeline
Medical Office Representative
St John's Physician Partners
02.2025 - Current
Patient Experience Manager (Food and Nutrition)
Morrison Healthcare
07.2024 - 02.2025
Human Milk/Formula Technician
Morrison Healthcare
11.2022 - 07.2024
Diet Clerk
Morrison Healthcare
07.2022 - 11.2022
Warehouse Associate
Morrison Healthcare
02.2022 - 07.2022
Customer & Provider Representative
Molina Healthcare
07.2021 - 02.2022
General Manager
Chipotle Mexican Grill
12.2016 - 06.2021
Assistant Manager
Mod Pizza
11.2015 - 10.2016
Shipping and Receiving Specialist
Universal Projects Inc.
07.2014 - 09.2015
Mobile Sales Consultant
Best Buy Corporation
09.2013 - 04.2014
Pursuing Degree -
Long Beach City College
High School Diploma -
Phineas Banning High School
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