Michael Hazekamp
Phoenix,AZ
Summary
Accomplished leader with extensive experience at Laboratory Corporation of America, excelling in customer service management. Proven track record in enhancing customer satisfaction, reducing process lags, and improving performance. Skilled in technical support and training, adept at mentoring teams to achieve significant results. Demonstrates a commitment to excellence and a results-driven approach, ensuring high levels of employee performance and client satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
35
35
years of professional experience
Work History
Customer Service Manager
Laboratory Corporation of America
06.2014 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Compliance /Regional EHS Manager
Laboratory Corporation of America
02.2011 - 02.2014
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Customer Service Supervisor
Laboratory Corporation of America
07.2006 - 02.2011
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Support Services Supervisor (accessioning)
Laboratory Corporation of America
07.2004 - 07.2006
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
Staff Sergeant
United States Air Force
06.1989 - 06.1999
Education
Bachelor of Science - Applied Management
Grand Canyon State University
Phoenix, AZ03.2019
Skills
- Call Center Operations
- Training and mentoring
- Project Management
- Workflow Management
- Microsoft Outlook, Word, Excel, and Power Point
- Budgeting and reporting
- Team Building and Leadership
- Inter-department collaboration
Timeline
Customer Service Manager
Laboratory Corporation of America
06.2014 - Current
Compliance /Regional EHS Manager
Laboratory Corporation of America
02.2011 - 02.2014
Customer Service Supervisor
Laboratory Corporation of America
07.2006 - 02.2011
Support Services Supervisor (accessioning)
Laboratory Corporation of America
07.2004 - 07.2006
Staff Sergeant
United States Air Force
06.1989 - 06.1999
Bachelor of Science - Applied Management
Grand Canyon State University
Similar Profiles
Shellie OliveiraShellie Oliveira
Regional Manager Business Development, Oncology at Laboratory Corporation of AmericaRegional Manager Business Development, Oncology at Laboratory Corporation of America
SCOTT BAKASCOTT BAKA
Histology Lab Manager BS HT (ASCP) PMP at Laboratory Corporation of AmericaHistology Lab Manager BS HT (ASCP) PMP at Laboratory Corporation of America
Atul ThakerAtul Thaker
Operations Manager at Laboratory Corporation Of AmericaOperations Manager at Laboratory Corporation Of America