Michael Headington
Des Moines,IA
Summary
Experienced professional seeking full-time employment to utilize sales, project management, and customer service skills. Eager to contribute expertise to a dynamic organization, focusing on exceptional results, exceeding customer expectations, and driving business growth.
Overview
17
17
years of professional experience
Work History
Advisor Compensation Specialist
FIRST COMMAND FINANCIAL PLANNING
Fort Worth, Texas
10.2014 - 11.2021
- Review and process daily gross dealer commission revenue
- Maintain business agreements with financial institutions
- Work with advisor on issues of incorrect commissions or are not reflected in reporting
- Extensive knowledge in AMS and Brokerage processing and training as the Subject Matter Expert
- Update and maintain processing guidelines for investment companies
- Training of current and new employees on tasks as assigned
- Participate and/or lead projects for streamlining processes
- Identify process improvements and implement updates
- Serve as subject matter expert for testing of new system implementations
- Work with developers to ensure new systems processing work is efficient for processors
Cashiering Associate
FIRST COMMAND FINANCIAL PLANNING
Fort Worth, Texas
10.2014 - 11.2021
- Reviewed and processed IRA Options paperwork sent in from field advisor for clients requesting Conversion/Recharacterizations/Removal of Excess funds
- Analyzed documents and data for completeness and accuracy
- Comply with FINRA policies, procedures and guidelines
- Evaluate checks received for deposit to client accounts for accuracy
Transfer Agency Database Associate
FIRST COMMAND FINANCIAL PLANNING
Fort Worth, Texas
10.2014 - 11.2021
- Training to field reps to reduce reoccurring calls and quicker processing turnaround times for operations
- Train new employees on all functions of the Transfer Agency
- Promote ideas for process improvement for higher quality
Incentive Compensation Associate II
MR COOPER GROUP
Dallas, Texas
11.2021 - 07.2022
- Responsible for Bi-Weekly, Monthly and Quarterly commissions calculations from beginning to end
- Support both automated and manual processes using Callidus and manual calculations
- Work with multiple business units within Mr Cooper Group compensation departments to pay commissions
- Pull monthly reports and verify commissions paid correctly per plan documentation
- Populate monthly guarantees for new employees to be loaded in Compmart/SQL
- Build exploration documents working with other business units
Loan Document Specialist 4
WELLS FARGO, MORTGAGE DEPARTMENT
Waterloo, Iowa
09.2011 - 09.2013
- Processed New and Refinanced Home Loans
- Proofed new loans to ensure accuracy, completion, and that all guidelines qualified for loan type
- Ordered credit reports, required verifications and documentation, and credit supplements as needed
- Contact and follow-up with Home Mortgage Consultants and borrowers to obtain missing documents
HARP Division Mortgage/ Loan Documentation Specialist 3
WELLS FARGO, MORTGAGE DEPARTMENT
Waterloo, Iowa
09.2011 - 09.2013
- Verified files of new qualifying HARP guidelines
- Answered direct line phone call and respond to emails in timely manner
- Processing, closing and compliance for loan products
Brokerage Operations Coordinator
ING FINANCIAL PARTNERS
Des Moines, Iowa
08.2007 - 08.2011
- Brokerage Operation Project Management of process improvements
- Process daily functions consisting of IRA Distributions, Margin, Fed Fund Wires, third party check requests, journals, ACH and sales force tickets
- Worked on Six Sigma projects for process improvement
Sr. Funding Specialist
TRIAD FINANCIAL GROUP
North Richland Hills, Texas
08.2005 - 11.2006
- Produced workflow sheet to help identify training gaps
Accounts Receivable and Audit Specialist
ROBERT HALF INTERNATIONAL
Alliance, Texas
02.2007 - 08.2007
- Data entry of received payments met and exceeded internal SLA’s for payment
- Audit of employee expense reports ensuring government reimbursement
- Created and oversaw spreadsheet reports for purchases excluded government purchases
Assistant to Director of Special Finance
HUFFINES AUTO GROUP
Lewisville, Texas
11.2006 - 02.2007
- Assisted with Sales group and operating procedures for loan processing
Education
Business Management -
William Penn University
Radio Broadcasting Degree -
American Broadcasting School
01.2004
Skills
- Strong team player
- Critical thinker
- Attention to detail
- Articulate speaking
- Empathic listener
- Employee Relations
- Sales Compensation
- Strategic Thinking
- Relationship Building
- Analytical mindset
- Problem-Solving
- Attention to Detail
Licensing
Series 99 FINRA Registered Operations Professional
Timeline
Incentive Compensation Associate II
MR COOPER GROUP
11.2021 - 07.2022
Advisor Compensation Specialist
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Cashiering Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Transfer Agency Database Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Loan Document Specialist 4
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
HARP Division Mortgage/ Loan Documentation Specialist 3
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
Brokerage Operations Coordinator
ING FINANCIAL PARTNERS
08.2007 - 08.2011
Accounts Receivable and Audit Specialist
ROBERT HALF INTERNATIONAL
02.2007 - 08.2007
Assistant to Director of Special Finance
HUFFINES AUTO GROUP
11.2006 - 02.2007
Sr. Funding Specialist
TRIAD FINANCIAL GROUP
08.2005 - 11.2006
Radio Broadcasting Degree -
American Broadcasting School
Business Management -
William Penn University