Michael Headington
Des Moines,IA
Summary
Experienced professional seeking full-time employment to utilize sales, project management, and customer service skills. Eager to contribute expertise to a dynamic organization, focusing on exceptional results, exceeding customer expectations, and driving business growth.
Overview
17
17
years of professional experience
Work History
Advisor Compensation Specialist
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
- Review and process daily gross dealer commission revenue
- Maintain business agreements with financial institutions
- Work with advisor on issues of incorrect commissions or are not reflected in reporting
- Extensive knowledge in AMS and Brokerage processing and training as the Subject Matter Expert
- Update and maintain processing guidelines for investment companies
- Training of current and new employees on tasks as assigned
- Participate and/or lead projects for streamlining processes
- Identify process improvements and implement updates
- Serve as subject matter expert for testing of new system implementations
- Work with developers to ensure new systems processing work is efficient for processors
Cashiering Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
- Reviewed and processed IRA Options paperwork sent in from field advisor for clients requesting Conversion/Recharacterizations/Removal of Excess funds
- Analyzed documents and data for completeness and accuracy
- Comply with FINRA policies, procedures and guidelines
- Evaluate checks received for deposit to client accounts for accuracy
Transfer Agency Database Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
- Training to field reps to reduce reoccurring calls and quicker processing turnaround times for operations
- Train new employees on all functions of the Transfer Agency
- Promote ideas for process improvement for higher quality
Incentive Compensation Associate II
MR COOPER GROUP
11.2021 - 07.2022
- Responsible for Bi-Weekly, Monthly and Quarterly commissions calculations from beginning to end
- Support both automated and manual processes using Callidus and manual calculations
- Work with multiple business units within Mr Cooper Group compensation departments to pay commissions
- Pull monthly reports and verify commissions paid correctly per plan documentation
- Populate monthly guarantees for new employees to be loaded in Compmart/SQL
- Build exploration documents working with other business units
Loan Document Specialist 4
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
- Processed New and Refinanced Home Loans
- Proofed new loans to ensure accuracy, completion, and that all guidelines qualified for loan type
- Ordered credit reports, required verifications and documentation, and credit supplements as needed
- Contact and follow-up with Home Mortgage Consultants and borrowers to obtain missing documents
HARP Division Mortgage/ Loan Documentation Specialist 3
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
- Verified files of new qualifying HARP guidelines
- Answered direct line phone call and respond to emails in timely manner
- Processing, closing and compliance for loan products
Brokerage Operations Coordinator
ING FINANCIAL PARTNERS
08.2007 - 08.2011
- Brokerage Operation Project Management of process improvements
- Process daily functions consisting of IRA Distributions, Margin, Fed Fund Wires, third party check requests, journals, ACH and sales force tickets
- Worked on Six Sigma projects for process improvement
Sr. Funding Specialist
TRIAD FINANCIAL GROUP
08.2005 - 11.2006
- Produced workflow sheet to help identify training gaps
Accounts Receivable and Audit Specialist
ROBERT HALF INTERNATIONAL
02.2007 - 08.2007
- Data entry of received payments met and exceeded internal SLA’s for payment
- Audit of employee expense reports ensuring government reimbursement
- Created and oversaw spreadsheet reports for purchases excluded government purchases
Assistant to Director of Special Finance
HUFFINES AUTO GROUP
11.2006 - 02.2007
- Assisted with Sales group and operating procedures for loan processing
Education
Business Management -
William Penn University
Radio Broadcasting Degree -
American Broadcasting School
01.2004
Skills
- Strong team player
- Critical thinker
- Attention to detail
- Articulate speaking
- Empathic listener
- Employee Relations
- Sales Compensation
- Strategic Thinking
- Relationship Building
- Analytical mindset
- Problem-Solving
- Attention to Detail
Licensing
Series 99 FINRA Registered Operations Professional
Timeline
Incentive Compensation Associate II
MR COOPER GROUP
11.2021 - 07.2022
Advisor Compensation Specialist
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Cashiering Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Transfer Agency Database Associate
FIRST COMMAND FINANCIAL PLANNING
10.2014 - 11.2021
Loan Document Specialist 4
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
HARP Division Mortgage/ Loan Documentation Specialist 3
WELLS FARGO, MORTGAGE DEPARTMENT
09.2011 - 09.2013
Brokerage Operations Coordinator
ING FINANCIAL PARTNERS
08.2007 - 08.2011
Accounts Receivable and Audit Specialist
ROBERT HALF INTERNATIONAL
02.2007 - 08.2007
Assistant to Director of Special Finance
HUFFINES AUTO GROUP
11.2006 - 02.2007
Sr. Funding Specialist
TRIAD FINANCIAL GROUP
08.2005 - 11.2006
Radio Broadcasting Degree -
American Broadcasting School
Business Management -
William Penn University
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