Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Dedicated union member committed to the growth of the union in the United Association.
Overview
25
25
years of professional experience
Work History
Sprinkler Service Technician
Freestate Electrical Life Safety Division
11.2022 - Current
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring fire sprinkler system
Installed new fire systems and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Evaluated systems according to predetermined checklist and noted issues.
Inspected equipment to diagnose operational issues.
Maintained accurate records of service calls and customer interactions for training purposes.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Tested systems, noting issues and completing preventive maintenance.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Sprinkler Service Technician
Reliance Fire Protection
11.2015 - 11.2022
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring fire systems to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Evaluated systems according to predetermined checklist and noted issues.
Inspected fire sprinkler and life safety equipment to diagnose operational issues.
Maintained accurate records of service calls and customer interactions for training purposes.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Worked with diverse types of weather and ground conditions.
Managed maintenance activities, supervised staff, and inspected equipment.
Board Member
JATC & Executive Board Local 536 Office
01.2010 - 12.2015
Sprinkler Service Technician
ATS Fire Protection
11.2014 - 11.2015
Sprinkler Foreman
Grinnell Fire Protection
01.2011 - 11.2015
Reworked positions and workflow based on individual abilities and production targets.
Verified completed projects met approved time, quality, and cost estimates.
Checked equipment to determine if maintenance was required.
Evaluated incoming materials for quality and amounts ordered.
Scheduled job assignments for staff to monitor progress and performance.
Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Established clear priorities and production quality standards.
Supported construction and extraction workers to facilitate timely completion of projects.
Trained workers in proper methods, equipment operation and safety procedures.
Inspected equipment and tools used for safe operation.
Documented construction and extraction workers' hours, wages and other pertinent information.
Provided feedback to workers on job performance and safety procedures.
Local 536 Proctor -Apprenticeship School
Catonsville Community College
09.2013 - 05.2015
Maintained compliance with test center policies, practices and procedures.
Secured testing materials and maintained confidentiality of all details.
Administered individual and group assessments according to testing guidelines
Sprinkler Fitter
S.A. Comunale Co., Inc.
01.2010 - 01.2011
Sprinkler Fitter
Ultimate Fire Protection
08.2004 - 01.2009
Sprinkler Fitter Apprentice
Fireguard Fire Protection
08.1998 - 08.2004
Education
No Degree - 30-Hour Training For Construction
OSHA 30-Hour Training Online
Https://www.oshaeducationcenter.com/contact-us/
05.2018
No Degree - Welding Training
Plumber's Local #5 Apprenticeship School
4755 Walden Lane Lanham, MD 20706
06.2006
Associate of Applied Science - Construction Management
Catonsville Community College
7200 Sollers Point Road Baltimore, MD
05.2002
Apprenticeship Certification - Apprenticeship School
Catonsville Community College CCBC
800 South Rolling Road Baltimore, MD 21228-
05.2002
High School Diploma -
Arundel High School
Gambrills, MD
06.1996
Skills
Equipment Troubleshooting
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Affiliations
Local 536
Local 669
Timeline
Sprinkler Service Technician
Freestate Electrical Life Safety Division
11.2022 - Current
Sprinkler Service Technician
Reliance Fire Protection
11.2015 - 11.2022
Sprinkler Service Technician
ATS Fire Protection
11.2014 - 11.2015
Local 536 Proctor -Apprenticeship School
Catonsville Community College
09.2013 - 05.2015
Sprinkler Foreman
Grinnell Fire Protection
01.2011 - 11.2015
Board Member
JATC & Executive Board Local 536 Office
01.2010 - 12.2015
Sprinkler Fitter
S.A. Comunale Co., Inc.
01.2010 - 01.2011
Sprinkler Fitter
Ultimate Fire Protection
08.2004 - 01.2009
Sprinkler Fitter Apprentice
Fireguard Fire Protection
08.1998 - 08.2004
No Degree - 30-Hour Training For Construction
OSHA 30-Hour Training Online
No Degree - Welding Training
Plumber's Local #5 Apprenticeship School
Associate of Applied Science - Construction Management
Catonsville Community College
Apprenticeship Certification - Apprenticeship School