Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL HEDBERG

Ambler,PA

Summary

Technician with over 20 years of proven success in the telecommunications industry, seeking new opportunity for continued professional growth.

Overview

20
20
years of professional experience

Work History

PV Solar Technician

NextEra Energy Resources
06.2024 - Current
  • Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
  • Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
  • Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.

Project Manager III

NEC Group
01.2023 - 05.2024
  • Managed 4 2-person tower crews, providing Repair and Maintenance services to Verizon, T-Mobile and Dish Wireless
  • Responsible for securing and scheduling up to 40 repair jobs per week across New England and Connecticut

Field Engineer II

Dish Wireless
07.2022 - 12.2022
  • Performed integration, troubleshooting, and preventative maintenance on emerging 5G ORAN equipment
  • Worked with other departments internally, as well as outside vendors, to build and integrate cell sites at the highest level of quality
  • Promoted to Interim Field Engineering Manager in under 3 months

Senior Field Technician

T-Mobile
08.2005 - 06.2022
  • Performed integration, troubleshooting, and preventative maintenance on multiple layers of Ericsson cellular equipment, including 2G, 3G, 4G LTE, & 5G.
  • Provided leadership within Field Operations department in all areas of the job, including technical support, administrative responsibilities, & team cooperation. Provided coverage for Field Operations Manager for up to 4 weeks per year. Provided on-the-job training to less experienced technicians
  • Worked in conjunction with departments outside of Field Operations, including Switch Operations, RF Engineering, Development & Construction to ensure top performance of cell sites, while focusing on minimizing customer impact, and efficiency with time and company resources

Education

Bachelor of Arts - Psychology

SUNY College At New Paltz
New Paltz, NY

Skills

  • OSHA 30 Certified
  • Creative troubleshooting skills with an emphasis on efficiency of company resources
  • Proactive, "can-do" attitude
  • Strong focus on customer experience
  • Ability to adapt quickly to new technologies and processes
  • Experience developing strong relationships with other departments as well as outside vendors to ensure successful, collaborative teamwork

Timeline

PV Solar Technician

NextEra Energy Resources
06.2024 - Current

Project Manager III

NEC Group
01.2023 - 05.2024

Field Engineer II

Dish Wireless
07.2022 - 12.2022

Senior Field Technician

T-Mobile
08.2005 - 06.2022

Bachelor of Arts - Psychology

SUNY College At New Paltz

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