Michael Hefter
Old Bridge
Summary
Dynamic and detail-oriented college student with intern experience at PTR Inc on floor of NYSE, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in Microsoft Office and adept at multitasking in high-pressure environments, consistently delivering results and supporting team performance.
Overview
4
4
years of professional experience
Work History
Intern
PTR INC
06.2025 - 09.2025
- Learned basic knowledge and strategies of option trading.
- Developed an understanding of the day to day workings of an Option execution firm.
- Provided support for co-workers by inputting trade details and double checking stock adjustments on executed option trades.
- Monitored ICE Chat and Bloomberg to recognize incoming orders and requests from customers.
- Assisted in executing trades while ensuring compliance with regulatory requirements.
- Maintained detailed records of trades, ensuring accurate documentation and compliance with regulations.
Cashier
Shoprite Store
08.2024 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline service during peak hours, improving customer satisfaction.
- Handled cash, credit, and electronic payments accurately while adhering to company policies.
- Resolved customer issues promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Participated in training sessions for new staff, sharing knowledge of best practices in customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Junior Umpire
Sayre Woods South Little League
04.2021 - 07.2024
- Enforced game rules consistently to maintain fair play and sportsmanship.
- Communicated effectively with the Senior Umpire, coaches, and players to resolve disputes promptly.
- Promoted good sportsmanship among players.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Education
Bachelor of Arts - Finance
Rutgers University
New Brunswick, New Jersey, NJ06-2029
Associates - Business Administration
Middlesex County College
Edison, NJ06-2027
High School Diploma -
Old Bridge High School
Old Bridge, NJ06-2025
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Team collaboration
- Microsoft office
Timeline
Intern
PTR INC
06.2025 - 09.2025
Cashier
Shoprite Store
08.2024 - 03.2025
Junior Umpire
Sayre Woods South Little League
04.2021 - 07.2024
Bachelor of Arts - Finance
Rutgers University
Associates - Business Administration
Middlesex County College
High School Diploma -
Old Bridge High School