Michael Hehman
Cincinnati
Summary
Goal-oriented IT professional with proven expertise in planning, analyzing, and executing security initiatives. Demonstrated ability to develop secure network designs and systems that enhance organizational safety. Strong track record of implementing effective security measures that reduce vulnerabilities and improve compliance.
Overview
3
3
years of professional experience
Work History
IT Analyst
Encore Technologies 5/3 IT Helpdesk
05.2024 - 08.2024
- Provided excellent technical support for customers that needed troubleshooting in hardware and software issues.
- Used excellent communication skills in customer service and can explain technical issues to non-technical users.
- Experience in VPN and remote access technologies.
- Proficient in software applications including Microsoft Office Suite, ServiceNow, and enterprise systems.
- Ability to create and maintain technical documentation and tickets in ServiceNow.
Junior Information Security Analyst
University of Cincinnati Office of Information Security
09.2022 - 04.2024
- Conduct routine security audits and assessments to identify vulnerabilities in university systems and networks.
- Conduct vulnerability assessments using Qualys or similar tools to identify weaknesses in university systems and prioritize remediation efforts.
- Implement and manage Duo Two-Factor Authentication for university systems and application to enhance authentication.
- Monitor and analyze Duo logs to detect unauthorized access attempts or any suspicious activity.
- Practice real world scenarios in penetration testing on lab environments.
- Provide technical support and guidance to end-users in areas like phishing awareness, password management, software updates, and more.
Floor Clerk/Store Representative
McCabe Do it Best Center
07.2021 - 08.2022
- Contributed to development of a supply receiving flow including a multistep process of receiving and organizing products. Thus, improving sales and customer satisfaction.
- Obtained experience importing goods, unloading trucks, organizing products, recording received products, and restocking them, while working in a team of 18 people.
- Supported customers' requests, provided information when needed and aided in solving customer problems.
Education
Bachelor of Science - Cybersecurity
University of Cincinnati
05.2025
Skills
- Cybersecurity concepts
- Threat analysis
- Vulnerability assessment
- Risk management
- Wireshark
- FTK
- NMAP
- Java
- SQL
- Python
- Troubleshooting and Diagnostics
- Customer service
- Customer care
- Operating systems
- Windows
- Linux
- MacOS
- Web Development
Extracurricular Activities
University of Cincinnati Division One Football, Football Walk-On Offensive Lineman, 2024-2025
Accomplishments
- University of Cincinnati IT Expo/Senior Design Campus Life Solutions Certificate of Achievement recipient
Timeline
IT Analyst
Encore Technologies 5/3 IT Helpdesk
05.2024 - 08.2024
Junior Information Security Analyst
University of Cincinnati Office of Information Security
09.2022 - 04.2024
Floor Clerk/Store Representative
McCabe Do it Best Center
07.2021 - 08.2022
Bachelor of Science - Cybersecurity
University of Cincinnati
Similar Profiles
Clara ScottClara Scott
Babysitter at Recurring Babysitter for 3-5 FamiliesBabysitter at Recurring Babysitter for 3-5 Families
Lisa SacksLisa Sacks
Multimedia Sales Leader at Gray Media Inc., Digital/KPHO-CBS 5/KTVK-3Multimedia Sales Leader at Gray Media Inc., Digital/KPHO-CBS 5/KTVK-3
Shanda Misse NdongShanda Misse Ndong
SUPERVISORY FINANCIAL SYSTEMS SPECIALIST at Department of the Army; TRADOC G 3/5/7, SATFASUPERVISORY FINANCIAL SYSTEMS SPECIALIST at Department of the Army; TRADOC G 3/5/7, SATFA
Ian CoverstoneIan Coverstone
Senior Underwriter Management Liability at The Cincinnati Insurance CompanySenior Underwriter Management Liability at The Cincinnati Insurance Company
Madison VaskeMadison Vaske
Assistant General Manager at McDonald's RestaurantAssistant General Manager at McDonald's Restaurant