Michael Heid

Cell Phone Technician

Cellcore

03.2018 - Current

Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
Provided exceptional customer support by answering queries related to device functionality and usage tips.
Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
Stayed current on industry trends and emerging technologies to better assist customers with device issues.
Erased user data, debugged application issues and refurbished devices for resale.
Educated customers on proper device care and usage to minimize future repairs or malfunctions.
Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
Continuously improved personal technical skills through workshops, seminars, and online courses to provide cutting-edge repair services.
De-soldered and re-soldered connections between parts and motherboard.
Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
Streamlined repair processes for faster turnaround times and improved customer retention.
Maintained a clean and organized workspace, leading to increased efficiency and productivity.
Streamlined repair processes for improved service turnaround times, utilizing advanced diagnostic tools.
Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.