Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Michael Heinen

Albany

Summary

Dynamic Training Manager with a proven track record at Team Oregon Motorcycle Safety Program, enhancing instructor quality through a robust quality assurance program. Expert in Microsoft Office Suite and skilled in stakeholder collaboration, I successfully expanded the instructor pool while maintaining a low attrition rate, program excellence and student satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Training Manager

Team Oregon Motorcycle Safety Program
Corvallis
06.2021 - Current
  • Recruited certified instructor pool from 130 to 190 over four years with 7% attrition rate.
  • Developed quality assurance program, offering feedback to nearly 200 instructors biennially.
  • Directed daily training operations, providing hands-on support for instructor-related matters.
  • Made autonomous management decisions aligning with Team Oregon policies and procedures.
  • Managed hiring, disciplinary actions, and terminations while overseeing instructor certifications and professional development.
  • Addressed student inquiries and complaints promptly to enhance satisfaction.
  • Collaborated with stakeholders to enhance program delivery and outreach efforts.

Instructor

Team Oregon Motorcycle Safety Program
Corvallis
05.2001 - 06.2021
  • Lead the classroom discussion to introduce physical and mental skills.
  • Increased student skills through practice on range through guided discussion and use of visual coaching.
  • Managed range activities, and evaluated student and intern performance; modeled a positive attitude, and safe riding skills.
  • Setup and tear down range, deliver mobile classroom, and motorcycles.
  • Mentored new instructors and program apprentice instructors on development of skills and proficiency for the past 10 years.
  • Participated in the program's Leadership Advisory Council.
  • Designed and coordinated new experienced rider courses.
  • On call during weekend hours of operation for other instructors in the field for support issues.
  • Reviewed range cards materials for editing recommendations.
  • Recognized by the Instructor of the Year 2019 Award.
  • Awarded Outstanding Instructor and Awards of Merit, 2001-2004.
  • I participated as a developer of the Field Adviser project in QA improvement efforts.
  • A guardian angel program mentor for new instructors in the organization.
  • Identify an organizational need for engagement, and manage the RSP BBQ project for instructors.
  • Co-Developed the PMC 1/2 course offering, initial selection of instructors, development of PMC IP and internship design.
  • Identify quality needs with skills test administered by instructors.
  • Developed recurrent developmental and engagement event Precision Scoring and Timing Clinic.
  • The first instructor to complete ART internship in one training season.
  • Created a mobile unit resource binder for all units used across Oregon to be used by all drivers.

Substitute Teacher

Greater Albany Public SD 8J
Albany
04.2018 - 12.2020
  • Accepted on call requests or scheduled requests for assignments covering classrooms, K-12 in most all subject areas.
  • Maintained classroom, learning area management skills.
  • Lead classroom instruction, from pre-planned lesson plans.
  • On occasion, became comfortable finding the general context of the class, and improvised a lesson plan.
  • Developed strong relationships with other teachers, and build demand for myself to fill assignments.
  • Managed classroom behavior and maintained a positive learning environment.

Materials Supervisor

Forest Dental Products
Hillsboro
03.2017 - 02.2018
  • Supervised and managed the materials needed for projects and all activities related to receiving purchased parts, material flow, and servicing parts as needed.
  • Supervised, motivated and evaluated all Materials department personnel.
  • Responsible for materials concern form for manufacturing parts.
  • Coordinated company internal supply chain.
  • Shortage sheet management; inform purchasing if expediting of external parts is required.
  • Executed Kanban changes (physical) and made recommendations for Kanban levels to Purchasing based on Kanban guidelines.
  • Served as Materials management representative for Material Review Board.Purchasing as necessary.
  • Serve as Materials management representative for Material Review Board.
  • Conducted Root Cause on product shortage in internal supply chain.
  • Coordinated maintenance of warehouse spaces.
  • Lead and perform physical inventory and coordinate 100+ employees participation.
  • Identified, lead and managed implementation of continuous improvement projects related to the materials department.
  • Made recommendations of labor requirements to operations manager.

System Trainer

DIRECTV Home Services
Albany
01.2014 - 01.2015
  • Received National Recognition for Best Safe Work Practices, in the near instant Hazard Notification System to technicians across Oregon.
  • Hosted weekly conference calls for System Trainers across the western United States, organizing projects, deadlines, and travel for Trainers to cover other markets in demand of training.
  • Conducted training utilizing the company's safety, quality, and customer service practices, policies, and standards.
  • Promoted teamwork and the company's mission during each class conducted and ensured that all OSHA requirements were met.
  • Managed workplace safety Injury and Illness Prevention Program (IIPP) Administrator, responsible for documenting and investigating accidents.
  • Conferred with management, supervisors and employees to gain knowledge of work situations requiring training and determined training objectives.
  • Coordinate training schedule with the hiring and training demands for operations.
  • Formulated teaching outline and determine instructional methods such as individual training, group instruction, demonstrations, conferences, meetings and workshops.
  • Facilitated class on safety, installation, programming, maintenance, and repair of machinery and equipment.n, on-the-job training, refresher training, use of computers and software, sales and promotional techniques, health and safety practices, etc.
  • Facilitate class on safety, installation, programming, maintenance, and repair of machinery and equipment.
  • Administered written and practical exams and write performance reports to evaluate trainees' performance and to evaluate effectiveness of training.
  • Reported on progress of employees under guidance during training periods.
  • Assisted employees with problems concerning 'how to' perform specific tasks related to their position.
  • Made suggestions on improving work procedures in the operation.
  • Maintained trainee personnel records.

Site Manager

DIRECTV Home Services
Albany
01.2012 - 01.2014
  • Earned Best Quality Service Award for large sites among 32 others of western United States for Fulfillment Operations in 2013.
  • Increased Customer Service Index score from 93.36 to 96.6%.
  • Increased the Protection Plan Take Rate from 30.1% to 40.3%.
  • Nominated by Site Supervisors and Support Staff to assume the leadership role as Interim Site Manager.
  • Responsible for the overall business operation and service delivery for the Site.
  • Oversaw Customer Service, Quality Assurance, Staffing, Training, Inventory, Finance and partners with Field Supervisors in supporting the Installation Technicians.
  • Provided management direction to ensure our customers are receiving quality service while operating efficiently and profitably.
  • Delivered financial and operational results for site for a $7.8 M annual budget.
  • Completed up-to-date business process documentation.
  • Complete up-to-date business process documentation.
  • Identified, managed, and executed process improvements that yielded efficiency to meet and exceed operational metrics.
  • Ensured operations were aligned with DIRECTV's mission, vision, and values.
  • Maintained and create a 90-day rolling job calendar for the site.
  • Recognized, develop, and promote talent within the site.
  • Recognized, developed and promoted talent within the site.
  • Drove employee satisfaction, retention and promotions.
  • Managed staff development plans and annual performance reviews.
  • Implemented business improvement plans, including customer satisfaction and customer retention strategies.
  • Tracked and analyzed BI data for daily, weekly, and monthly volume/metrics.

Warehouse Manager

DIRECTV Home Services
Albany
01.2008 - 01.2012
  • Appointed to Inventory National Advisory Council as Warehouse Manager in Albany, OR.
  • Nominated by Site Supervisors and Support Staff to assume the leadership role as Interim Site Manager.
  • Reduced wait time for equipment of many technician from 8 hrs per week to 20min.
  • Reduced overall monthly shrinkage to less than 0.5% (% of monthly receipt purchases).
  • Reduced shrinkage from nearly 6% to consistently less than 1.0% and frequently less than 0.57%.
  • Managed staff and associated job functions to include receiving, stocking, pulling, shipping, and distribution of materials, tools or other stock items required.
  • Managed the efficiency and effectiveness of warehouse staff.
  • Hired, coached, trained and developed warehouse staff.
  • Expedited the delivery of inventory ensuring continuity of supply to support operations.
  • Maintained inventory stock levels by the proficient use of reordering schedules and forecasting.
  • Implemented efficient storage methods which yield ready accessibility of materials.
  • Created efficient service to users.
  • Laid out efficient space utilization, reducing the need for material handling equipment, minimizing material deterioration and pilferage and allowing ease of physical inventory.
  • Maintained inventory variances, levels and turn within corporate guidelines via the use of a computerized tracking system.
  • Monitored the day-to-day processing of all transactions to ensure accuracy.
  • Maintained accurate inventory records and provide performance and status reports on demand.
  • Assisted corporate personnel in identifying and moving excess and obsolete inventory.
  • Worked closely will all departments to assure a smooth transition and eliminate obsolescence when changes were made in product specifications and utilization.
  • Ensured warehouse facilities complied with all OSHA safety guidelines for comparable facilities and work environments.
  • Ensure warehouse facilities complied with all OSHA safety guidelines for comparable facilities and work environments.

Detective, Evidence Officer

Toledo Police Department
Toledo
01.2004 - 01.2008
  • Promoted to Field Training Officer, trained and lead a team of patrol officers in all aspects of their field duties.
  • Evaluated progress and coached areas of opportunity.
  • Selected to manage evidence room while performing all other duties.
  • Performed all duties of evidence room management.
  • Lead agency in volume of DUII enforcement activity.
  • Awarded the 2007 M.A.D.D. DUI Enforcer for the Year.
  • Increased productivity and minimize trial time.
  • Awarded with 2006 Officer of the Year.
  • Selected for Taser Program Manager and Instructor.
  • Organized, scheduled and conducted all Taser Certification for all agency personnel.
  • Promoted to Detective, managed case load of major crimes for agency and crimes against persons.
  • Project management included delegation of investigation activities and coordination of inter-agency assignments.
  • Assumed command of crime scenes, delegated tasks, wrote affidavits and executed search warrants.
  • Conducted complex investigations regarding persons and property crimes.
  • Managed personnel resources in major crime scenes and larger investigations.
  • Manage personnel resources in major crime scenes and larger investigations.
  • Patrolled city streets, enforced Oregon vehicle code and Oregon criminal code.
  • Counseled persons on civil matters.
  • Maintained issued equipment and vehicles.
  • Wrote accurate reports, testified in court, and presented materials to civic groups.
  • Managed Evidence Room, re-drafted all evidence policies and procedures, maintained evidence logs and chain of custody.
  • Managed ongoing operations of the evidence room including purging processes, documentation, and officer correspondence.
  • Maintained files and final disposition of property.

Education

BSBA - Marketing

Oregon State University
Corvallis, OR

Skills

  • Microsoft Office Suite expertise
  • Google product proficiency
  • Seibel Rio and Analytics
  • Home services inventory management
  • Pay HS application skills
  • Medgate program knowledge
  • Trimble GPS tracking software

Certification

  • Motorcycle Safety Instructor, 05/01/01, Present, Certified to conduct various motorcycle training courses.
  • Substitute Teacher,2017-2020, Certified to cover any classroom in Oregon K-12.
  • S.A.I.F. (Safety in Motion) - Certified Trainer, 2008-2015, Trained in Safety in Motion ergonomics classes.

Awards

  • Officer of the Year, 08/01/06, Awarded for the Toledo Police Department.
  • DUII Enforcement Officer of the Year, 08/01/07, Awarded for the highest level of enforcement in the area of intoxicated driving.
  • Best Quality Service Award, 06/01/14, Managed quality of installations fulfillment.
  • Instructor of the Year Award, 11/01/19, Presented by the Director of Team Oregon Motorcycle Safety Program.

Timeline

Training Manager

Team Oregon Motorcycle Safety Program
06.2021 - Current

Substitute Teacher

Greater Albany Public SD 8J
04.2018 - 12.2020

Materials Supervisor

Forest Dental Products
03.2017 - 02.2018

System Trainer

DIRECTV Home Services
01.2014 - 01.2015

Site Manager

DIRECTV Home Services
01.2012 - 01.2014

Warehouse Manager

DIRECTV Home Services
01.2008 - 01.2012

Detective, Evidence Officer

Toledo Police Department
01.2004 - 01.2008

Instructor

Team Oregon Motorcycle Safety Program
05.2001 - 06.2021

BSBA - Marketing

Oregon State University

Similar Profiles

CREATE PROFILE