Summary
Work History
Education
Skills
Timeline
Generic

Michael Helm

Indian Trail,NC

Summary

Dynamic Technician with a proven track record at Starnes Services LLC, excelling in troubleshooting and repairs. Leveraged strong attention to detail and customer service skills to enhance operational efficiency and achieve significant energy savings. Committed to continuous improvement and safety, fostering a culture of innovation and excellence in technical processes.

Work History

Technician

Starnes Services LLC
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Education

Diploma - HVAC

Piedmont High School
Unionville, Nc
01.2025

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Mechanical Knowledge
  • Preventive Maintenance
  • Documentation and reporting
  • Work Planning and Prioritization
  • Customer interaction
  • System troubleshooting
  • Repair services
  • Workload management
  • Equipment Repair
  • Deadline oriented
  • OSHA compliance
  • Team Training
  • Relationship building
  • Electrical repair
  • Extensive organizational skills
  • Issue resolution
  • Tech-Savvy
  • Mechanical aptitude

Timeline

Technician

Starnes Services LLC

Diploma - HVAC

Piedmont High School
Michael Helm