Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHAEL HELMUS III

Houston

Summary


Qualified Manager with solid background in managing partnerships and team leadership. Proven track record in optimizing operational efficiency and fostering strategic relationships, contributing to overall growth and success of organization. Demonstrated excellence in communication and problem-solving abilities, essential for driving team performance and achieving business goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistant Managing Partner

Lupe Tortilla
11.2022 - Current
  • Implemented innovative marketing strategies that increased brand awareness and drove customer engagement.
  • Championed employee development initiatives, fostering a positive work environment that encouraged professional growth.
  • Conducted performance evaluations for staff members, providing constructive feedback and actionable insights for improvement.
  • Oversaw inventory management systems, ensuring adequate stock levels while minimizing waste and excess costs.
  • Coordinated special events that promoted the company''s brand image, attracting new clientele and strengthening existing partnerships.
  • Developed strong relationships with clients through consistent communication and attentive service.
  • Streamlined operations for improved efficiency, reducing overhead costs and increasing profit margins.
  • Identified areas of improvement within the organization by conducting regular audits and assessments of operational practices.
  • Managed financial reports and budgets, ensuring accurate record-keeping and timely reporting to stakeholders.
  • Managed restaurant scheduling, foodservice and customer service.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.

Manager

Applebee's Grill + Bar
11.2021 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

General Manager

Jalapeno Tree
07.2020 - 11.2021
  • Supervise restaurant staff
  • Improve staff productivity through training, attention to detail and encouragement of problem-solving
  • Promoting achievements and rectifying weaker areas of improvement
  • Identify and implement cost efficient procedures while maintaining a focus on quality presentation
  • Resolve staff and guest conflicts in a professional courteous manner
  • Finance management and analysis of labor/food costs, account reconciliations
  • Inventory and order business supplies
  • Responsible for guest billing and settling payment disputes
  • Admin tasks such as scheduling, reservations, guest greeting, answering phones, responding to email and social media inquiries.

Assistant General Manager

Eloise Nichols
09.2017 - 03.2020
  • Managed store cash intake with high accuracy and prepared daily bank
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects
  • Motivated and led team members to work together to achieve targets
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Server

Maggiano's
01.2009 - 01.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

0351 Infantry Assaultman

United States Marine Corps, USMC
06.1995 - 06.1999
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Led fire teams during battle drills and training exercises.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.

Education

High School Diploma -

Pennsauken High School
Pennsauken, NJ
06.1993

Skills

  • Conducting Risk Assessments
  • Equipment Maintenance
  • Strategic Forecasting
  • Staffing and Sales Reporting
  • Corrective Actions
  • Suggestive Selling
  • Anticipating Problems
  • Front of House Management
  • Billing and Payment Processing
  • Restaurant Operation
  • Health Code Compliance
  • Staff Scheduling
  • Employee Performance Evaluations
  • Labor and Overhead Cost Estimation
  • Monthly Inventory
  • Performance Improvement
  • Supply Ordering and Management
  • Food Safety and Sanitation

Certification

  • ServSafe: Food Protection Manager Certification
  • ServSafe: Alcohol certificate
  • TABC
  • Texas Manager food safety course

Timeline

Assistant Managing Partner

Lupe Tortilla
11.2022 - Current

Manager

Applebee's Grill + Bar
11.2021 - 11.2022

General Manager

Jalapeno Tree
07.2020 - 11.2021

Assistant General Manager

Eloise Nichols
09.2017 - 03.2020

Server

Maggiano's
01.2009 - 01.2013

0351 Infantry Assaultman

United States Marine Corps, USMC
06.1995 - 06.1999

High School Diploma -

Pennsauken High School

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