Michael Henault
Newport,New Hampshire
Summary
Dynamic Operations Manager with a proven track record at Irving Oil, enhancing efficiency and reducing costs through strategic process improvements. Demonstrated strong leadership and attention to detail, fostering a culture of safety and accountability. Skilled in DOT compliance and customer relations, driving operational success while maintaining high service standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
35
35
years of professional experience
Work History
Truck Driver
Eastern Propane & Oil
01.2022 - 03.2024
- Operated commercial vehicles to deliver propane and oil efficiently and safely.
- Adhered to all safety regulations ensuring compliance during transportation.
- Conducted pre-trip inspections identifying maintenance needs for optimal vehicle performance.
- Collaborated with dispatch to optimize delivery routes improving time management.
- Maintained accurate logs of deliveries, fuel usage, and vehicle inspections ensuring regulatory compliance.
- Assisted in training new drivers on safe driving practices and company policies.
- Resolved customer inquiries regarding delivery schedules enhancing service satisfaction.
- Implemented best practices for loading and unloading fuel effectively minimizing spill risks.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Operations Manager
Irving Oil
01.2006 - 09.2019
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement safety protocols and compliance measures.
- Developed training programs for staff, fostering skill enhancement and productivity.
- Analyzed performance metrics to identify improvement opportunities and achieve operational goals.
- Oversaw inventory management systems, ensuring optimal stock levels and reducing waste.
- Coordinated logistics operations, optimizing transportation routes for timely deliveries.
- Implemented process improvements that increased workflow efficiency across departments.
- Mentored junior staff, promoting knowledge sharing and professional development within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Oversaw fleet maintenance schedules, ensuring optimal vehicle performance and compliance with regulations.
- Developed strategic planning for fleet acquisition, reducing operational costs through effective vendor negotiations.
- Managed budget allocation for fleet expenditures, tracking expenses to align with financial targets.
- Negotiated favorable contract terms with service providers, leading to significant savings on essential services such as insurance or roadside assistance packages.
- Managed budgeting processes, effectively controlling costs and maximizing resources.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Established strong vendor relationships for cost-effective procurement of vehicles and parts.
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
- Optimized routing strategies, resulting in decreased fuel consumption and expenses.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Prospected for leads to build pipeline and convert to sales opportunities.
Operations Manager
Johnson & Dix Fuel Corp
09.2000 - 01.2006
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Manager
Pepsi Cola
12.1988 - 09.2000
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed and implemented training programs for staff to improve service delivery.
- Managed scheduling and resource allocation to optimize service operations.
- Analyzed customer feedback to identify areas for process improvement.
- Oversaw inventory management, ensuring availability of necessary tools and supplies for operations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Newport High School
Newport NH 06.1982
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Vehicle inspection
- Commercial driving
- DOT compliance
- Vehicle inspections
- Clean MVR
Timeline
Truck Driver
Eastern Propane & Oil
01.2022 - 03.2024
Operations Manager
Irving Oil
01.2006 - 09.2019
Operations Manager
Johnson & Dix Fuel Corp
09.2000 - 01.2006
Service Manager
Pepsi Cola
12.1988 - 09.2000
High School Diploma -
Newport High School