Michael Henderson
Entrepreneur
Greenville,SC
Summary
I am Proactive and motivated with a high-energy approach to building and optimizing business operations and relationships. I have a true understanding of facets such as financial, business, human relations and personnel management. I am results-driven and diligent with conscientious attention to critical details and big-picture needs. I am a organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and to learn new skills along the way to continue adding value to myself and to any and all companies I work for. As my goal is to seek and maintain full-time position that offers professional challenges along the way. I am hardworking and a passionate employee, ready to help a team achieve company goals.
Overview
5
5
years of professional experience
Work History
Sanitation & House Keeping
Maid Pro
Tampa, FL
08.2022 - 09.2022
- Maintained clean and comfortable environments in commercial buildings and in homes by vacuuming, cleaning windows and dusting, etc.. there was a proper 49 point checklist of task to accomplish within a set amount of time.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged positively with residents while cleaning apartments and common areas.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injury.
- *Trusted to go into people's homes and businesses alone or with a team of two or three females, the goal was to build trust and customer relations.*
Security Guard, (Private) Protection Services
Strong Tower Security,
Los Angeles, CA
06.2022 - 07.2022
- I mainly was contracted with SAS to do a night time security-guard post on the weekends, unarmed, at one of the local popular restaurant, that turned into a nightclub at night. Door posting checking ID's and pat downs, and surveillance in and around the building from sunset to sometimes 3a.m.
- Secondly, I was subcontracted through RMSIUSA to do high end protection services for companies like Louis Vuitton, Gucci, Adidas, etc. Private events and private house parties, even worked along side MCASD at an event for LV at the Museum of Contemporary Art in San Diego.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Operated handheld metal detector, ID scanners,and other surveillance devices to screen individuals entering facility. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily/nightly monitoring and patrolled buildings, grounds and work sites.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Performed pat-downs to look for unauthorized materials and weapons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Communicated respectfully clearly and effectively to staff, guest, and especially to my team members and my boss while on the job, virtually and verbally. Communication is key to any successful operations, synchronization mentally and non-verbally, so you always are on the same page with your current team members and anyone overseeing operations.
Front End Associate
Home Depot
Chino, CA
06.2022 - 09.2022
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Gathered shopping baskets and carts and relocated to designated areas.
BDC Representative, Parts & Services
Truck Farm Of Easley, Mitsubishi Dealership
Easley, SC
10.2019 - 03.2020
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Used programs like 'Microsoft Word" to identify and executed appropriate strategies for business success.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Platnium Host, Guest Services
Top Golf
Greenville, SC
02.2019 - 10.2019
- Worked with the sales office team doing most of the up front face-to-face communications and work with the high-end guest with Exclusive or Corporate Account Memberships.
- Trained fresh team members in customer service strategies and property policies.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Catered to their guest experience from check-in to check-out, building relationships with all members personally making sure anyone who walked through our doors felt assured they would always be taken care of.
- Also worked in guest services, such as front-desk work, dealing with customer service satisfaction and resolving any dissatisfaction during the guest experience, and assisting with anything revolving around the guest experience.
Logistics and Inventory
Target
Greenville, SC
10.2017 - 02.2018
- Logistics consisted of locating, pulling, stocking, and restocking all inventory in store and in the warehouse.
- Unloading trucks of inventory in the mornings as early as 2am, *forklift operating*, and keeping up in fast paced work environment.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
Coaching Assistant
EXCEL"STORM" VOLLEYBALL
Greenville, SC
01.2015 - 01.2016
- I coached under Brittany Maxwell coaching a U-National 16 girls volleyball team.
- Analyzed our players and recorded all stats, interacted and helped coach with form work, and motivate the team and individual players.
- Demonstrated high level of respect for opponents, officials and facilities.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
Tile Setter Assistant
Trombini's Tiling CO
Greenville, SC.
01.2015 - 01.2016
- Completed accurate, well-aligned and straight work according to job specifications.
- Used safe lifting, equipment and behavioral practices.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Determined and implemented best layout to achieve desired pattern.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Spread grout between [Type] joints, removed excess materials and smoothed finishes for professional look.
- Would professionally clean up any and all work sites to my best ability.
Winner's Circle, (tickets and Games)
WINNER’S CIRCLE, DAVE N BUSTERS
Greenville, SC
01.2014 - 01.2015
- Winners Circle is where the guest would go to count and spend all collected tickets in exchange for an assortment of prizes.
- I would greet guest and count their tickets, count & stock inventory, resolve dissatisfaction with guest, entertain and interact with kids, and communicate with all guest confidently, so that they would leave satisfied in hopes of returning.
- I was the last point of contact before the guest experience was finished and they would leave, so making sure that they were completely satisfied with their experience was my highest priority.
Education
HIGH SCHOOL EQUIVALENCY DIPLOMA -
G.E.D.
Greenville, SC 05.2011 - 05.2011
Skills
Teamwork and Collaboration
Timeline
Sanitation & House Keeping
Maid Pro
08.2022 - 09.2022
Security Guard, (Private) Protection Services
Strong Tower Security,
06.2022 - 07.2022
Front End Associate
Home Depot
06.2022 - 09.2022
BDC Representative, Parts & Services
Truck Farm Of Easley, Mitsubishi Dealership
10.2019 - 03.2020
Platnium Host, Guest Services
Top Golf
02.2019 - 10.2019
Logistics and Inventory
Target
10.2017 - 02.2018
Coaching Assistant
EXCEL"STORM" VOLLEYBALL
01.2015 - 01.2016
Tile Setter Assistant
Trombini's Tiling CO
01.2015 - 01.2016
Winner's Circle, (tickets and Games)
WINNER’S CIRCLE, DAVE N BUSTERS
01.2014 - 01.2015
HIGH SCHOOL EQUIVALENCY DIPLOMA -
G.E.D.
05.2011 - 05.2011
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