Michael Henderson
Tamarac,Florida
Summary
Dynamic hospitality professional with extensive experience at Outback N University Dr, skilled in high-volume dining operations. Proven track record in optimizing guest seating arrangements and delivering exceptional customer service, resulting in enhanced dining experiences. Highly organized and adept at multitasking, committed to maintaining cleanliness standards while fostering positive guest interactions. Career aspirations include advancing leadership skills within the hospitality industry.
Overview
4
4
years of professional experience
Work History
Server, Server support, Take-out Specialist
Outback N University Dr
Coral Springs, FL
01.2023 - Current
- Work with wait staff to handle all customer needs
- Deliver food and refill beverages
- Greet and seated guests and offer water and starter items
- Customer Service
- Stocking
- Keep tables free of debris and floors clean
- Removed dishes and trash after guest departure
- Sanitize and clean booths/tables and chairs between guest
- Seats guest and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and request in a timely efficient manner
- Performs opening and closing duties as needed
- Managed online & phone orders for pick-up
- Packaged menu items into bags and placed drinks onto carriers
- Cash-out customers at Take-Out counter
Host, Busser & Take-out Specialist
Red Lobsters
Daytona Beach, FL
01.2021 - 08.2023
- Work with wait staff to handle all customer needs
- Deliver food and refill beverages
- Customer Service
- Stocking
- Greet and seated guests and offer water and starter items
- Keep tables free of debris and floors clean
- Removed dishes and trash after guest departure
- Sanitize and clean booths/tables and chairs between guest
- Seats guest and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and request in a timely efficient manner
- Performs opening and closing duties as needed
- Managed online & phone orders for pick-up
- Packaged menu items into bags and placed drinks onto carriers
- Cash-out customers at Take-Out counter
Education
Diploma -
New Smyrna Beach High School
New Smyrna Beach01.2023
Associate of Arts - Engineering
Broward College
Fort Lauderdale, FLSkills
- Follows safety procedures
- People person
- Fast learner
- Helpful team player
- Works well under pressure
- Hostess support
- Team member support
- Table resetting
- Beverage preparation
- Food delivery
- Exceptional customer service
- Food station setup
- Guest seating
- Multitasking and organization
- Sales techniques
- Suggestive selling
- Allergy awareness
- Table bussing
- Cleanliness standards
- Strong work ethic
- Menu presentation
- Supply restocking
- Positive guest interactions
- Positive and professional
- High volume dining
- Server training
- Tableside etiquette
- Hospitality service expertise
Timeline
Server, Server support, Take-out Specialist
Outback N University Dr
01.2023 - Current
Host, Busser & Take-out Specialist
Red Lobsters
01.2021 - 08.2023
Diploma -
New Smyrna Beach High School
Associate of Arts - Engineering
Broward College
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