Summary

Overview

Work History

Education

Skills

Interests

Timeline

MICHAEL HENDERSON

Fayetteville,AR

Summary

Professional Driver oﬀering over 12 years of experience completing daily delivery tasks on time and safely. Knowledgeble in eﬃcient routes within assigned territory. Skilled at following traﬃc laws and maintaining top-quality client services. Navigational Systems and GPS Friendly and Outgoing Schedule Management Vehicle Inspection Time Management Customer Service Relationship Building Problem-Solving Verbal and Written Communication Punctual and Reliable Flexible Schedule Vehicle Maintenance Calm Under Pressure

Overview

years of professional experience

Work History

Driver

Tankersley Foodservice

Van Buren, AR

10.2023 - Current

Performed pre-trip inspection checks and reported problems to supervisor.
Maintained delivery schedules without compromising safety.
Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Assisted in loading and unloading vehicles to ensure safe transport of goods.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Saved fuel by leveraging GPS to identify faster routes.
Maintained accurate logs of vehicle inspections and repair status.
Documented daily mileage, gas, and other data.
Managed fuel consumption and expenses for vehicle operations.
Inspected vehicles for mechanical items and safety issues prior to operating them.
Enhanced customer satisfaction by providing courteous and professional service.
Checked loads to ensure that cargo was secure and distributed evenly.
Performed minor vehicle maintenance tasks to prevent disruptions.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Ensured vehicle cleanliness and performed regular maintenance checks.
Delivered packages to customers in a timely and efficient manner.
Followed routes assigned by dispatchers to meet delivery objectives.
Managed time effectively to meet tight delivery deadlines.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Verified the contents of inventory loads against shipping papers.
Demonstrated professional conduct with clients to deliver outstanding customer service.

Driver Supervisor

SGC Foodservice

Springfield, MO

07.2022 - 10.2023

Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
Monitored driver performance and provided guidance on safety measures.
Conducted regular vehicle inspections to ensure they were in safe operating condition.
Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
Provided feedback on employee performance and identified areas of improvement.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Intervened in situations involving unsafe or improper driving practices or procedures.
Investigated reports of accidents and incidents and took appropriate corrective action as needed.
Assisted with recruiting qualified drivers to fill open positions within the company.
Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
Evaluated routes for efficiency and cost savings opportunities.
Coached drivers on proper techniques for loading and unloading cargo safely.
Analyzed data from GPS tracking devices to monitor driver performance.
Participated in safety meetings to discuss best practices for accident prevention.
Implemented disciplinary actions when necessary according to company policies.
Tracked driver behavior, timekeeping and attendance.
Kept track of driver hours and miles to achieve maximum productivity in given hours.
Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using Samsara.
Initiated team briefings for drivers to discuss key performance targets and ways to improve.
Investigated collisions and passenger injuries, documenting incidents in reports.
Completed driver risk assessments and applied appropriate controls.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Inspected equipment, facilities and vehicles regularly to assess safety.
Managed maintenance and repair actions for team equipment and vehicles.
Oversaw team scheduling and individual assignments to meet coverage demands.
Operated machines and equipment to complete work assignments or to assist workers.
Handled personnel hiring, performance evaluations and disciplinary actions.
Managed and expense reports
Experience using Microsoft Office 365, Word, and Excel

Driver

SGC Foodservice

Springfield, MO

01.2010 - 07.2022

Delivered customer orders and collected payments to keep accounts current
Delivered goods and services to customers on time and in excellent condition
Reviewed work orders to perform freight movement and deliveries
Veriﬁed loads against bill of lading to identify and correct discrepancies
Consulted with customers to gain feedback and improve deliveries
Inspected vehicle before and after every trip to assess performance and maintenance requirements
Collected payments for goods delivered or unloaded
Interacted with customers pleasantly to meet needs and drive satisfaction
Checked vehicle after shift for damage
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
Demonstrated professional conduct with clients to deliver outstanding customer service.

Driver

Roma Foods

, MO

05.2008 - 01.2010

Delivered goods and services to customers on time and in excellent condition
Reviewed work orders to perform freight movement and deliveries
Delivered customer orders and collected payments to keep accounts current
Summary
Skills
Experience
Veriﬁed loads against bill of lading to identify and correct discrepancies
Consulted with customers to gain feedback and improve deliveries
Inspected vehicle before and after every trip to assess performance and maintenance requirements
Collected payments for goods delivered or unloaded
Checked vehicle after shift for damage
Interacted with customers pleasantly to meet needs and drive satisfaction
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
Demonstrated professional conduct with clients to deliver outstanding customer service.

Driver

JVF & Sons

Joplin, MO

09.2007 - 05.2008

Delivered goods and services to customers on time and in excellent condition
Veriﬁed loads against bill of lading to identify and correct discrepancies
Drove trucks to and from job sites to deliver supplies
Documented daily mileage, gas and other data
Inspected vehicle before and after every trip to assess performance and maintenance requirements
Monitored traﬃc conditions and applied defensive strategies to avoid accidents
Checked vehicle after shift for damage
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Driver

Trailiner

, MO

08.2005 - 09.2007

Delivered goods and services to customers on time and in excellent condition
Reviewed work orders to perform freight movement and deliveries
Veriﬁed loads against bill of lading to identify and correct discrepancies
Documented daily mileage, gas and other data
Consulted with customers to gain feedback and improve deliveries
Monitored traﬃc conditions and applied defensive strategies to avoid accidents
Inspected vehicle before and after every trip to assess performance and maintenance requirements
Checked vehicle after shift for damage
Interacted with customers pleasantly to meet needs and drive satisfaction
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Manager

KFC

Ozark, MO

05.2005 - 08.2005

Collaborated with staﬀ to maximize customer satisfaction, streamline procedures and improve bottom-line proﬁtability
Trained employees on additional job positions to maintain coverage of roles
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
Recruited and hired qualiﬁed candidates to ﬁll open positions
Evaluated store performance and incorporated feedback to implement improvement plans
Conducted quality, timely performance feedback and performance appraisals
Assigned tasks to associates to ﬁt skill levels and maximize team performance
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Coordinated work of 30 employees by oﬀering clear direction and motivational leadership
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, eﬀectively diﬀusing situations
Created weekly schedules for employees to keep every shift well-staﬀed during holidays and busy periods
Delegated work to staﬀ, setting priorities and goals
Recruited and trained new employees to meet job requirements
Reviewed employee performance and delivered constructive feedback to improve performance
Demonstrated excellent communication skills in resolving product and consumer complaints
Treated associates with fairness and respect, providing recognition of accomplishments
Completed thorough opening, closing and shift change functions to maintain operational standards each day
Coordinated with staﬀ to clarify information and enforce procedures resulting in eﬀective problem solving and smoother operations.

General Manager

Pizza Hut

Saint Robert, MO

01.2005 - 05.2005

Tracked monthly sales to generate reports for business development planning
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from ﬁnes and lawsuits
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems
Recruited and hired individuals demonstrating passion, dedication and added value to team
Managed scheduling for 40 employees to optimize productivity
Empowered staﬀ members to contribute to continuous improvement, quality and growth of company
Generated daily operational and sales reports for corrective action or continuous improvement
Conducted staﬀ evaluations and determined promotions and realignments or reductions in workforce
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in improved customer service
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
Trained, managed and motivated employees to promote professional skill development.

Manager

Ryans Buﬀett

, MO

08.2002 - 10.2004

Trained employees on additional job positions to maintain coverage of roles
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
Examined merchandise to correctly price and display products
Evaluated store performance and incorporated feedback to implement improvement plans
Delegated work to staﬀ, setting priorities and goals
Treated associates with fairness and respect, providing recognition of accomplishments
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Manager

Applebee's

Joplin, MO

02.2001 - 08.2002

Trained employees on additional job positions to maintain coverage of roles
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
Recruited and hired qualiﬁed candidates to ﬁll open positions
Assigned tasks to associates to ﬁt skill levels and maximize team performance
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, eﬀectively diﬀusing situations.

General Manager

Cici's Pizza

Joplin, MO

07.2000 - 01.2001

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
Delivered exceptional client experiences through hands-on leadership of associates and managers
Managed inventory levels and conducted corrective action planning to minimize long-term costs
Trained, managed and motivated employees to promote professional skill development.

Manager/General Manager

Arby's

Indianapolis, IN

05.1998 - 07.2000

Trained, managed and motivated employees to promote professional skill development
Managed daily operations, client relations and IT
Engaged professionally with employees and customers to build rapport and nurture relationships
Met operational objectives by establishing qualiﬁed staﬀ, promoting adherence to company regulations and providing outstanding customer service
Recruited and hired individuals demonstrating passion, dedication and added value to team.

Manager

Bob Evans Restaurant

Indianapolis, IN

09.1997 - 05.1998

Trained employees on additional job positions to maintain coverage of roles
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
Evaluated store performance and incorporated feedback to implement improvement plans
Recruited and hired qualiﬁed candidates to ﬁll open positions
Maintained contact with clients and assisted in developing procedures to identify and track value-added services
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, eﬀectively diﬀusing situations
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture
Oversaw eﬃcient receiving and inventory management to keep stock within optimal levels
Reviewed employee performance and delivered constructive feedback to improve performance
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Team Member

Fastenal | Springﬁ

, MO

12.1996 - 08.1997

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
Worked hard to learn required tasks quickly to maximize performance
Built and maintained working relationships with peers and upper management
Followed production orders and company standards to exceed quality scores on consistent basis
Looked for ways to go above and beyond job requirements
Upheld high standards of productivity and quality in operations
Identiﬁed needs of customers promptly and eﬃciently.

Chesterﬁeld's Bar & Grill

Hattiesburg, MS

06.1994 - 11.1996

Satisﬁed customers by topping oﬀ drinks and oﬀering condiments, napkins and other items
Operated POS terminals to input orders, split bills and calculate totals
Greeted customers, answered questions and recommended specials to increase proﬁts
Prepared salads, appetizers and garnishes to assist kitchen staﬀ
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Communicated with hosts, bussers and kitchen staﬀ to prepare for and serve customers
Completed cleaning duties by sweeping and mopping ﬂoors, vacuuming carpet and tidying up server stations
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
Promoted desserts, appetizers and specialty drinks to optimize sales
Provided exceptional service to high volume of daily customers
Enforced minimum age requirements for consumption of alcoholic beverages by checking identiﬁcation
Checked with guests to get feedback on food served, resolve issues, bring additional items and reﬁll beverages
Reviewed identiﬁcation for patrons before serving alcoholic drinks
Entered customer food orders into computer system
Explained menu options to guests, oﬀered suggestions and took orders for food and beverages
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders
Provided sauces and drink reﬁlls requested by customers
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Communicated eﬀectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
Greeted newly seated guests quickly and eﬃciently
Circulated within assigned areas to assess and address customer needs, eﬀectively prioritizing tasks during peak hours
Processed customers' payments and provided receipts
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons ﬁnished food and beverage items
Sent orders to kitchen staﬀ by computer.

Manager

McDonald's

Hattiesburg, MS

03.1993 - 06.1994

Trained employees on additional job positions to maintain coverage of roles
Evaluated store performance and incorporated feedback to implement improvement plans
Greeted and encouraged feedback from customers to implement in-store operational changes
Oversaw eﬃcient receiving and inventory management to keep stock within optimal levels
Delegated work to staﬀ, setting priorities and goals
Recruited and trained new employees to meet job requirements
Demonstrated excellent communication skills in resolving product and consumer complaints
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Grill Cook

Ward's

Hattiesburg, MS

06.1992 - 01.1993

Monitored kitchen productivity and assessed overall productivity and workﬂow
Assisted in preparation of menu items ranging from burgers to sandwiches
Maintained cleanliness and organization of line workstations
Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment
Grilled various cuts of meat and seafood items to meet customer speciﬁcations and food handling standards
Stored foods in designated areas by following standard wrapping, dating and rotation procedures
Seasoned and cooked food according to recipes or personal judgment and experience
Reviewed quality standards and veriﬁed continuous application throughout kitchen environment
Distributed prepared food to servers
Operated fryers and grills according to instructions to maintain safety and food quality
Sanitized workstation before and after shift to prevent illness and food contamination
Set up work stations prior to restaurant opening to improve speed during busy periods
Safely operated ovens, grills and other kitchen equipment to minimize accidents.

Education

High School Diploma -

Pearl River Community College

05.1993

High School Diploma -

Sumrall High School

Sumrall, MS

05.1993

General Studies

Some College

Skills

Computer Skills
Organizational Skills
Conﬁdentiality Understanding
Improvement Planning
Productivity Standards Implementation
Driver Scheduling
Customer Service
Safety Procedures

Incident Investigation
Documentation and Reporting
Decision-Making
Equipment Operation
Team Leadership
Coaching and Mentoring
Workplace Safety
Performance Monitoring

Chesterﬁeld's Bar & Grill

06.1994 - 11.1996

Manager

McDonald's

03.1993 - 06.1994

Grill Cook

Ward's

06.1992 - 01.1993

High School Diploma -

Pearl River Community College

High School Diploma -

Sumrall High School

General Studies

Some College

Summary

Overview

Work History

Driver

Driver Supervisor

Driver

Driver

Driver

Driver

Manager

General Manager

Manager

Manager

General Manager

Manager/General Manager

Manager

Team Member

Manager

Grill Cook

Education

High School Diploma -

High School Diploma -

General Studies

Skills

Interests

Timeline

Driver

Driver Supervisor

Driver

Driver

Driver

Driver

Manager

General Manager

Manager

Manager

General Manager

Manager/General Manager

Manager

Team Member

Manager

Grill Cook

High School Diploma -

High School Diploma -

General Studies

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