Summary
Overview
Work History
Education
Skills
Personal Information
Skills
Timeline
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Michael Hendricks

Cincinnati

Summary

Collaborative and adaptable leader with a proven ability to foster an engaged, empowering work culture. Skilled in building and maintaining strong relationships with a diverse range of stakeholders in dynamic, fast-paced environments. Brings a fresh perspective and a proactive approach to project management, problem-solving, and cross-functional collaboration. Recognized for a strong commitment to quality, continuous improvement, and delivering effective, results-driven solutions.

Overview

30
30
years of professional experience

Work History

Operations Manager

Habegger Corporation
09.2024 - Current
  • Manage daily operations and the facility's financial performance including full P&L ownership, cost reduction, and budget management.
  • Implement process improvements to increase productivity and streamline multi-department workflows.
  • Develop staff through hiring, coaching, performance evaluations, and leadership mentoring.
  • Collaborate across departments to maintain efficiency and safety compliance.
  • Track KPIs and performance metrics, enforcing attendance and quality policies.
  • Resolve escalated issues to ensure customer satisfaction and employee accountability.

Operations Supervisor

Aspect Retail Logistics
03.2024 - 08.2024
  • Oversaw daily operations and ensured consistent workflow efficiency.
  • Trained and coached teams to meet and exceed UPH goals.
  • Resolved customer service issues professionally, maintaining high satisfaction ratings.
  • Generated reports on performance metrics and developed open communication with teams.
  • Enforced company policies and safety standards while fostering a productive work environment.

Shipping/Assembly Supervisor

Hilco Vision
04.2023 - 02.2024
  • Managed a team of 40+ workers in a high-volume shipping and assembly operation.
  • Audited and routed LTL and international shipments to meet deadlines.
  • Created and presented detailed performance reports to upper management.
  • Promoted safety and quality while enforcing punctuality and attendance standards.
  • Contributed to leadership development and operational improvements.

Operations Manager

Radial, Inc.
05.2007 - 01.2023
  • Directed a warehouse team scaling from 85 to 350 employees during seasonal peaks.
  • Reduced operational costs through efficient labor planning and vendor negotiations.
  • Conducted monthly P&L meetings and implemented long-term cost control strategies.
  • Developed high-potential team leaders and maintained consistent operational excellence.
  • Improved customer satisfaction through timely order fulfillment and KPI tracking.
  • Coordinated cross-functional projects to meet evolving business goals.

Warehouse Manager

Ripple Junction
08.2006 - 05.2007
  • Managed inbound and outbound shipping operations.
  • Led team productivity initiatives and maintained inventory accuracy.
  • Implemented standardized workflows and new training procedures.
  • Ensured order accuracy and compliance with deadlines.

Distribution Manager

PSS World Medical
09.1995 - 08.2006
  • Oversaw dual-shift warehouse and customer service functions.
  • Reduced overtime expenses and improved vendor negotiation outcomes.
  • Led physical inventory processes and accuracy audits.
  • Created a thriving operational culture that met shipping cutoffs and customer demands.

Education

B.S. - Business Enterprise

University of Cincinnati
Cincinnati, OH
06.1995

High School Diploma - undefined

Lakota High School
Westchester, OH
06.1988

Skills

  • Strategic Planning
  • P&L Management
  • Budget Forecasting
  • Cost Reduction
  • Labor Forecasting & Optimization
  • Multishift Oversight
  • Vendor Negotiation
  • Staff Recruitment & Development
  • Employee Coaching & Mentorship
  • Conflict Resolution
  • Team Empowerment
  • Performance Evaluation
  • Change Management
  • WMS & Automated Distribution
  • Inventory Control
  • Shipping Operations
  • KPI Tracking
  • Compliance Enforcement
  • Inventory Reconciliation
  • Process Standardization
  • Regulatory Safety
  • Deadline-Driven Execution
  • Microsoft Excel & Reporting Tools
  • Data-Driven Decision Making
  • Critical Thinking
  • Project Management
  • Workflow Planning
  • Issue Resolution & Escalation
  • Customer Relationship Management
  • Cross-functional Collaboration
  • Staff Morale Building

Personal Information

Title: Operations Manager

Skills

Strategic Planning, P&L Management, Budget Forecasting, Cost Reduction, Labor Forecasting & Optimization, Multishift Oversight, Vendor Negotiation, Staff Recruitment & Development, Employee Coaching & Mentorship, Conflict Resolution, Team Empowerment, Performance Evaluation, Change Management, WMS & Automated Distribution (17+ yrs), Inventory Control, Shipping Operations, KPI Tracking, Compliance Enforcement, Inventory Reconciliation, Process Standardization, Regulatory Safety, Deadline-Driven Execution, Microsoft Excel & Reporting Tools, Data-Driven Decision Making, Critical Thinking, Project Management, Workflow Planning, Issue Resolution & Escalation, Customer Relationship Management, Cross-functional Collaboration, Staff Morale Building

Timeline

Operations Manager

Habegger Corporation
09.2024 - Current

Operations Supervisor

Aspect Retail Logistics
03.2024 - 08.2024

Shipping/Assembly Supervisor

Hilco Vision
04.2023 - 02.2024

Operations Manager

Radial, Inc.
05.2007 - 01.2023

Warehouse Manager

Ripple Junction
08.2006 - 05.2007

Distribution Manager

PSS World Medical
09.1995 - 08.2006

High School Diploma - undefined

Lakota High School

B.S. - Business Enterprise

University of Cincinnati

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