Michael Henehan
Oak Lawn,IL
Summary
Results-driven professional with expertise in customer-focused sales and efficient route management. Demonstrated success in enhancing client satisfaction through timely deliveries and personalized service. Strong communication skills and adaptability to diverse client needs contribute to achieving team objectives and expanding market reach. Proven ability to balance sales goals with operational efficiency, improving overall productivity.
Overview
24
24
years of professional experience
Work History
Route Sales Representative
Frito Lay
Oak Forest, IL
09.2016 - 08.2024
- Conducted daily pre-trip inspections of delivery vehicles.
- Developed and maintained relationships with current customers.
- Utilized effective problem solving skills when resolving customer issues.
- Adhered to company safety policies while operating company vehicle.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Loaded, unloaded, and delivered product in a timely manner.
- Participated in promotional activities such as special events, trade shows.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Responded quickly to customer inquiries regarding products or services.
- Assisted with merchandising displays at customer locations when requested.
- Planned and organized routes within territory to maximize efficiency and time.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Organized merchandise and sales promotion displays to attract customers.
- Collected money, provided change and recorded transactions on receipts.
Assistant Store Manager
Guitar Center
Country Club Hills, IL
03.2000 - 09.2016
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Some College (No Degree) - English Language And Literature
St. Xavier University
Chicago, ILSkills
- Route planning
- Inventory management
- Sales reporting
- Customer relationship management
- Cash handling
- Product merchandising
- Team collaboration
- Time management
- Route management
- Vehicle safety
- Stock rotation
- Route growth
Timeline
Route Sales Representative
Frito Lay
09.2016 - 08.2024
Assistant Store Manager
Guitar Center
03.2000 - 09.2016
Some College (No Degree) - English Language And Literature
St. Xavier University
Similar Profiles
Kristina WilsonKristina Wilson
Sanitation Technician at Frito-LaySanitation Technician at Frito-Lay
Scott HigleyScott Higley
Route Sales Associate at Frito LayRoute Sales Associate at Frito Lay
Zea BeckerZea Becker
Industrial Maintenance B-Mechanic at Frito-LayIndustrial Maintenance B-Mechanic at Frito-Lay
Anamaria OrtizAnamaria Ortiz
General Labor / Crewer at Frito Lay, IncGeneral Labor / Crewer at Frito Lay, Inc
Stavroula ClimackStavroula Climack
Elementary Grade Level Teacher at Acero Charter SchoolsElementary Grade Level Teacher at Acero Charter Schools